Business

Description
The Digital Marketing department is focused on building customer loyalty by enhancing satisfaction and creating brand promoters. Our mission is to transform the customer experience across all channels while improving associate and dealer interactions through better systems, processes, and capabilities. We value customer preferences, offer a personal touch, and treat every interaction as an opportunity to strengthen brand relationships.
The Business Analyst will play a key role in scaling digital systems and maximizing ROI, with a focus on production support and system enhancements on the Salesforce platform. This position is part of an Agile Product Team and involves both business and technical analysis to support key initiatives.
Business Analysis & Release Management (50%)

• Identify business opportunities and propose solutions to the Product Owner.
• Lead business analysis for software upgrades, enhancements, and maintenance.
• Act as a liaison for dealer- and associate-facing systems powered by Salesforce (SFDC).
• Support stakeholders including sales leaders, district managers, customers, dealers, and internal teams.
• Develop and maintain dashboards and reports to analyze trends and performance.
• Ensure quality standards and maintain process documentation.
• Participate in sprint reviews and retrospectives.

Project & Initiative Support (25%)

• Ensure product alignment with new business initiatives and projects.
• Coordinate production support across multiple business teams.
• Collaborate with project teams to align Salesforce support processes.
• Lead regression testing and production validation.
• Engage stakeholders to understand cross-functional dependencies.

User Story Development & Documentation (20%)

• Lead user story creation for defect remediation, maintenance, and enhancements.
• Maintain documentation including process flows, user stories, acceptance criteria, testing scripts, and sprint materials.
• Use tools like Jira to manage and track work.
• Collaborate with developers during design and development.
• Conduct system and user acceptance testing to ensure high-quality releases.

Agile Process Advancement (5%)

• Support the department's agile transformation by promoting agile principles and practices.

Additional Skills & Qualifications

• 2+ years in system-oriented roles (projects or production support).
• Experience in a collaborative team environment with cross-functional stakeholders.
• BG in CRM systems, especially Salesforce (Service Cloud, Sales Cloud).
• Automotive or dealership experience is a plus.

Pay and Benefits
The pay range for this position is $59.86 - $61.22/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Torrance,CA.
Application Deadline
This position is anticipated to close on Aug 7, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.