Sr. ServiceNow Program Manager

Overview

Remote
$80 - $85
Contract - W2
Contract - 12 Month(s)

Skills

Project Manager
ServiceNow
ITSM

Job Details

Title: Sr. ServiceNow Program Manager

Location: - 100% Remote

Contract : 12 month(s)+

JOB SUMMARY:

Seeking an experienced Senior ServiceNow Program Manager to lead the establishment of Application Lifecycle Management practices within the ServiceNow platform. The candidate will serve as the program lead, working across the IT organization to define and implement Application Lifecycle Management practices. The ideal candidate will possess expertise in program management, business process and system analysis, design, improvement, and implementation efforts.

The candidate will operate as a program lead that will focus on the establishment of a stakeholder working group to define Application Lifecycle Management practices and processes as well as to integrate current process. This is a pivotal role aimed at transforming our current processes through the use of ServiceNow Application Portfolio Management/Enterprise Architecture solutions.

The candidate will report to the Director of the ServiceNow IT Asset Management and Configuration Management (CMDB) team and collaborate directly with the ServiceNow CMDB and ITSM teams, Enterprise Architecture Governance, and Global Information Security.

Required Qualifications:

  • Experience: Minimum of 5 years as a Program Manager / Business Analyst leading cross-functional teams in an agile environment, with a proven track record in requirements development and project management.
  • Technical Proficiency: Minimum of 3 years of functional experience with ServiceNow; knowledge of Application Portfolio Management / Enterprise Architect Model is a plus.
  • Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Certifications: ITIL Foundations, ServiceNow Foundation and/or Program/Project Management Certifications a plus.

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