Sr. Production Support Engineer

Overview

Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

AWS
SQL
UNIX
ITSM

Job Details

Sr. Production Support Engineer-(W2)

MUST HAVE Strong Mortgage Industry experience with AWS/SQL/UNIX

Minimum Qualifications
8+ years related work experience in an application/production support role.
Specialized Knowledge & Skills
Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production.
Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
Provide training to various new employees and assist with expert knowledge on production processes.
Document all production applications and resolve all application issues and answer all requests.
Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
Experience of supporting complex, multi-module, custom applications.
Experienced in troubleshooting and root-cause analysis.
Understanding of database principals and extensive hands-on experience with SQL.
Working knowledge of UNIX and networking, experience with Java based applications.
Knowledge of Operating Systems, Middleware, DB, Webservers.
Incident, Change, and Problem Management experience.
ITIL Foundation Certification (Preferred.)
Experience with ITSM Tools (Service Now, Remedy or other ticketing tools.)
Command Center experience, or experience of managing major incident events, is desirable.
Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support.
On-call scheduling experience, manage and optimize on-call schedule for support teams.

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