IT Support Analyst

Overview

On Site
Depends on Experience
Contract - W2

Skills

ITOPS_Help Desk
ITOPS_Desktop Support

Job Details

Our government client is looking for an experienced IT Support Analyst on an onsite 6+ months renewable contract role in Raleigh, NC.

Position: IT Support Analyst

Job Overview:
·Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
·Collaborate with customers, service desk, and technical services.
·Diagnose and resolve technical issues.
·Document each task.
·Escalate complex issues as needed.
·Handle hardware and software installations, repairs, maintenance, and upgrades.
·Ensure follow-up services or issue escalation.
·Coordinate vendor repair services.
·Offer end-user training when required.
·Build positive customer relationships.
Education and Experience
Associate's Degree in information technology or directly related field and two years of related technology support experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Preferred Licensing/Certifications

  • Microsoft, A+, ITIL
Desired Skills
·Customer-oriented
·Manages and prioritizes workload
·Proficient in Microsoft Windows and Office
·Technical support experience with Apple products (a plus)
·Creative problem solver
·Knowledge of ITIL Framework
·Experience in IT Service Management (ServiceNow a plus)
·Familiarity with end-user computing technologies
·Active Directory management
·Strong organizational skills, detail-oriented
·Innovative and results-driven
·Effective verbal and oral communicator
·Collaborative team player
·Ability to diagnose complex systems and provide guidance quickly
·Vendor management

Required/Desired Experience:
  • 2 years of Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions. Required
  • 2 years of Collaborate with customers, service desk, and technical services. Required
  • 2 years of Diagnose and resolve technical issues Required
  • 2 years of Handle hardware and software installations, repairs, maintenance, and upgrades. Required
  • 2 years of Ensure follow-up services or issue escalation. Required
  • 2 years of Coordinate vendor repair services. Required


About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability, and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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