Overview
On Site
$25 - $30
Contract - W2
Contract - 12 Month(s)
Skills
VoIP
Cisco
CCNA
Job Details
Title: Technical Support
Location: Atlanta, GA / Sunrise, FL / Saltlake City, UT & Phoenix, AZ
Years of Experience: 3 - 5 years
Skills: Microsoft Office Suite, CISCO
Details
- Imaging
- Service now or similar tool
- Mac, windows
- Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
- Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
- Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
- Prefer demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships
- Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
- Excellent verbal and written communication skills and negotiation skills
- Understanding of infrastructure platforms, services and technology processes
- Self-motivated and driven to identify and deliver appropriate solutions
- Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
- Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)