Justification: PTC is engaging in an exciting and innovative technology solution to support our customer engagements; we call the solution the Unified Back Office Solution (UBOS). UBOS is an advanced back-office system that, when developed and deployed, will allow customers to engage with the PTC to address all their business needs, via a multitude of channels (web, mobile app, chatbot, chat, IVR, phone, social media, etc.). We are dedicated to transforming the customer engagement businesses through innovative technology and strategic insights. Our team is composed of passionate professionals committed to excellence and continuous improvement, and our team is growing.

The PTC has a need for an SAP S/4HANA Analyst to perform many functions associated with the implement and support of UBOS. This resource will be needed throughout the UBOS program delivery phase, from design to deployment and post deployment support, plus continued enhancements.

Description of Duties

• Lead workshops to gather and document requirements for new billing and revenue system to develop an Agile Product Backlog, including Service Blueprints, end-end flow, features, User Stories, Development Tasks, Test Scenarios & Scripts, and RICEFs.
• Lead workshops to introduce new end to end business processes for Order to Cash with new system
• Act as client liaison for all development and testing of all billing user stories through development, System Integration Testing, User Acceptance Testing and Hypercare
• Act as a Subject Matter Expert for all implementation-specific processes and procedures assigned
• Lead the testing of assigned functional systems
• Perform System Integration Testing
• Support User Acceptance Testing
• Create user readiness documentation
• Lead workshops for user training as assigned
• Design and perform integration testing to support business process transformation from legacy systems
• Create business process documentation as required
• Provide SAP-BRIM functional support through hypercare phases post go-live
• Provide root cause analysis and resolution for defects related to system and data issues
• Support business with billing validation analysis to ensure accurate data migration/conversions
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned
• Adhere to and follow all PTC standards, policies, and procedures
• Utilize various software and/or technology tools to perform job duties
• Perform tasks and other duties as assigned by the PTC

Desired Skillset & Experience

• SAP-BRIM systems expert specializing in high volume consumption-based billing specializing in end to end implementations
• Experience with end-to-end Order-to-Cash business process design and implementation, identifying areas for improvement
• Experience leading workshops to document requirements and write functional specifications on multiple SAP-BRIM / FICA implementation projects including SOM, CI, CM, CC, and FICA
• Experience managing Order-to-Cash workstreams keeping teams on track and budget
• Experience with hands-on use configuration for pricing, rating, billing, and invoicing functions of SAP-BRIM CC, CM, CI
• Hands-on use of configuration of dunning and collection methodologies of SAP-FICA
• Automation Test process design and config for SAP-BRIM implementation
• Ability to understand complex, B2B contracts and how they d be represented in configurable billing/financial systems
• Experience with Agile Project methodologies and traditional waterfall project methodologies
• Real-world experience managing Global Billing operations
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
• The ideal candidate will have 15 or more years of expertise in Billing and SAP BRIM on implementation projects of various sizes and subject matters
• Additional beneficial skills include:
• Enterprise Business Solutions, specifically SAP projects
• ITIL / ITSM practices and methodologies

Education Requirements

• Bachelor s degree in business management or information systems
• Equivalent combination of education and/or experience may be accepted

Engagement Requirements

• The Candidate shall be located within the Continental United States. There is no opportunity for Off-shore resources for this Statement of Work
• Successfully complete ePATCH background check, and ClearChecks National Criminal Background Check prior to engagement start
• Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime
• This position is primarily remote; however, this position will require reporting to the Commission s headquarters during key phases of the project - Solution Confirmation, Program Increment Cycles (PI), Showbacks, System Integration Test Cycles (SITs), User Acceptance Test (UAT), Go-Live, Immediately Post- Go-Live (Hypercare). Any absence from sessions requires prior approval from Project Principal. No additional compensation for any travel required, and rate is inclusive of any travel costs