Job Title: IT- Product Specialist, Senior

Duration: 3 Months

Location: Fairfield, CA, USA

Pay Range: $91 per hour

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Description of responsibilities:

TOP THINGS:
SNMP, Network / Telecom monitoring experience, hands on admin of network devices
EQUIPMENT REQUIRED: personal laptop. The client will only provide Citrix/VDI access.
Job Title: IT Network / Telecom Product Specialist (Senior)
We're looking for a hands-on Alarm Integration Technician with a basic understanding of IP networking and telecom equipment. You'll help ensure SNMP traps and alarms are properly configured and reporting into Spectrum, working closely with both the Transport and Spectrum teams.
Responsibilities
The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.
Key Responsibilities:
o Device Research & Validation
o Identify and validate network equipment using internal tools (e.g., Telenium).
o Confirm if devices support SNMP traps and locate MIBs (Management Information Bases).
o Conduct web searches and consult documentation to gather necessary equipment specifications.
Alarm & SNMP Trap Configuration
o Review and rationalize alarms (type, severity, response).
o Change SNMP trap settings in lab environments and ensure correct name, location, and trap destination settings.
o Validate alarm reporting to Spectrum and ensure it is non-service-affecting.
Testing & Troubleshooting
o Perform basic IP networking tests (ping, telnet, traceroute).
o Use test sets to confirm trap configurations and alarm propagation.
o Troubleshoot DNS issues using Infoblox or related DNS systems.
o Update node names and locations on production equipment as needed.
Cross-Team Collaboration
o Coordinate with the Transport and Spectrum Teams to ensure successful alarm integration.
o Provide required MIBs to the Spectrum Team and assist in validation.
o Escalate issues and create work orders (WO) or incident tickets (INC) as required.
Required Skills / Experience
Proficient in Installation and Configuration of Broadcom (CA) DX NetOps solutions: Spectrum, PM, NFA.
Proficient in supporting of Broadcom (CA) DX NetOps solutions: Spectrum, PM, NFA for network system monitoring including routers, switches, firewalls, load balancers, wireless.
Proficient in Integrating of Broadcom (CA) NetOps (DX NetOps, Spectrum, NFA, PM) with other Broadcom solutions: Infrastructure Manager (UIM) and AIOps (Operational Intelligence Dashboard) solutions.
Proficient in Integrating of Broadcom (CA) NetOps solutions with third party: Remedy Service Desk
Proficient in Planning for installation Hardware, Software, Sizing, etc.
Familiarity with Remedy creating, working incident, change and work order tickets.
Certificate Management.
Familiarity with supporting monitoring tools for network solutions including routers, switches, firewalls, load balancers, wireless.
Familiarity with networking protocols (e.g. SNMP, MPLS).
Work closely with network teams (Windows, UNIX, Network, Application etc.) & Broadcom (CA) Support.
BA/BS in Computer Science, IT Networking, Security, or other related technical degree.
Desired Skills / Experience
5+ years' experience in directly supporting Network Fault Management tools in large enterprises.
5+ years' experience in directly support Network Performance Management tools in large enterprises.

Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.

Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements
Intelliswift participates in the E-Verify program.

Learn More For information on Intelliswift Software, Inc., visit our website at .