Overview
Remote
40
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship
Skills
Community
Gaming Discord
Job Details
Job Description :
Community & Engagement Specialist
100% Remote Role - Looking for one person ideally on East coast and one on West coast to work on staggered hours.
Contract role
Top Must Have Skills:
- Community Strategy,
- Community Moderation,
- Content Drafting/Publishing
Roles and Responsibilities:
•Day-to-Day Community Management:
Contract role
Top Must Have Skills:
- Community Strategy,
- Community Moderation,
- Content Drafting/Publishing
Roles and Responsibilities:
•Day-to-Day Community Management:
Oversee the daily operations of the AMD Gaming Discord, ensuring that conversations are moderated in a respectful, inclusive, and brand-appropriate manner. Publish engaging content, monitor discussions, and enforce community guidelines to foster a safe, welcoming environment.
• Community Programming & Engagement Activities:
Plan and execute interactive initiatives such as polls, AMAs, watch parties, and themed events to drive member participation and strengthen community bonds.
• Member Recognition & Retention:
Identify, acknowledge, and reward active community members through recognition programs, shoutouts, or incentives. Develop strategies to encourage ongoing positive contributions and nurture brand advocates.
• Volunteer Moderator Team Leadership:
Manage and provide support to a team of 12 volunteer moderators. Guide them in making decisions regarding community management actions such as muting, banning, or de-escalating conflicts. Ensure alignment on enforcement of rules, consistency in decision-making, and a professional, community-first approach.
• Communication & Collaboration:
Act as the central point of contact for moderation updates, brand initiatives, and community-related communications. Share relevant updates with the community team and ensure smooth alignment with broader brand strategy.
• Server Innovation & Strategy:
Develop and implement new strategies to keep the Discord server current with the latest platform features, processes, and best practices. Regularly evaluate server structure, roles, and functions to optimize community engagement.
• Cross-Functional Collaboration:
Partner with the social media and marketing teams to design and execute integrated community activation strategies, ensuring consistency across platforms and campaigns.
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Content & Communication
• Content Creation & Publishing:
Draft, schedule, and publish engaging and brand-aligned posts across Discord, ensuring consistency with the broader content calendar and campaign timelines.
• Community Listening & Feedback Analysis:
Monitor community sentiment, identify recurring themes or concerns, and surface actionable insights to internal teams. Provide recommendations based on trends to inform community strategies and product marketing.
• Collaborative Campaign Execution:
Work closely with marketing, product, and partner teams to align messaging, amplify campaigns, and extend promotional efforts through community channels.
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Events & Activations
• Event Planning & Execution:
Support the planning and execution of online events, including game nights, watch parties, and other interactive experiences that strengthen community ties.
• Cross-Team Coordination:
Liaise with internal stakeholders and external partners to ensure event logistics, scheduling, and technical requirements are handled effectively.
• Performance Tracking & Reporting:
Measure event participation and engagement. Compile post-event reports that capture highlights, community feedback, and lessons learned to inform future events.
• Sweepstakes & Giveaways Management:
Manage the setup, approval, and execution of Gleam sweepstakes or similar campaigns, coordinating with agency partners to ensure compliance and successful delivery.
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Operations & Reporting
• Process Management & Documentation:
Maintain content calendars, activity trackers, and operational documentation to ensure organized and efficient workflows.
• Performance Measurement:
Review and analyze weekly and monthly reports on community engagement, member growth, and sentiment. Provide actionable insights to leadership and recommend optimizations.
• Moderator Coordination & Standards:
Ensure ongoing alignment of volunteer moderators with community standards and operational procedures. Provide ongoing training and resources to improve their effectiveness.
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Influencer & Partner Support
• Influencer Engagement:
Assist with influencer-led activations within the community, including collaborations, giveaways, and special events. Ensure smooth execution and alignment with brand objectives.
• Partner Collaboration:
Support partner activations by coordinating planning, logistics, and execution for community-driven activities. Build strong relationships with partners to create meaningful and mutually beneficial community experiences.
• Amplification of Influencer/Partner Campaigns:
Ensure influencer and partner content is effectively integrated into community platforms, maximizing reach, visibility, and engagement.
If this role aligns with your career goals, please share your updated resume along with the requested details. We are eager to explore the possibility of having you on board!
Thank you, and I look forward to hearing from you.
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