Application Support Specialist

Overview

Remote
$20 - $25
Contract - W2

Skills

Application Support
ServiceNow
JIRA
Insurance

Job Details

5 years of IT experience
1-3 year Insurance experience preferred
Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
Experience with ticket systems (ServiceNow, Jira) and knowledge bases required
Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
Provides end-user notices of real-time issues within the environment
Collaborates with more senior team members and other support teams to identify defects and user impact
Seeks to understand new functionality being implemented for monthly releases
Identifies opportunities for continuous improvement
Adheres to metric-driven objectives including time to resolve and number of closures per day
Participates daily in all required team and support group meetings
Mainframe, Guidewire Suites
Knowledgeable with Microsoft Office Suite (Word, Outlook, Excel)
Experience writing technical "How-to" guides
Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.

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