Informatica Support

  • Posted 3 days ago | Updated moments ago

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent

Skills

informatica
powercenter
pl/sql
unix
application support

Job Details

We are seeking a skilled and motivated Application Support Level 2 professional with strong technical expertise in Informatica, PowerCenter, Oracle PL/SQL, and Unix. The ideal candidate will provide second-level support for critical applications, resolve technical issues, and ensure optimal system performance. This role requires flexibility to be on-call on a rotational basis for off-hours and weekends.

Key Responsibilities:

  • Provide Level 2 application support for Informatica PowerCenter, Oracle PL/SQL, and Unix-based systems.

  • Troubleshoot, diagnose, and resolve technical issues related to ETL processes, database performance, and system errors.

  • Monitor application health, perform root cause analysis, and implement corrective actions to prevent recurrence.

  • Collaborate with development and infrastructure teams to resolve complex technical problems.

  • Participate in on-call rotation for off-hour and weekend support (typically once every four weeks).

  • Ensure adherence to ITIL processes for incident, problem, and change management.

  • Maintain documentation of incidents, known errors, and workarounds in ticketing tools like ServiceNow (SNOW).

  • Utilize project tracking tools such as Rally for issue management and reporting.

  • Assist with deployment activities and application upgrades as required.

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