Genesys Architect

Job Title: Genesys Architect
Location: Raritan, New Jersey (Onsite)
Duration/Term: Long-Term Contract

Position Overview:

We are seeking an experienced and results-driven Genesys Architect to lead the design, implementation, and maintenance of enterprise-level contact center solutions. The ideal candidate will bring deep technical expertise in Genesys platforms, a proactive mindset for continuous improvement, and the ability to seamlessly integrate solutions across diverse system landscapes ensuring superior customer engagement and operational performance.

Key Responsibilities:

• Architecture & Design: Develop scalable and high-performance Genesys solution architectures that align with business goals and technical requirements
• Implementation: Lead deployment efforts including installation, configuration, and customization of Genesys components (e.g., Framework, SIP Server, Media Server)
• Integration: Ensure seamless interoperability with third-party systems using REST APIs, SOAP, and middleware technologies
• Optimization: Perform system health checks, tune performance, and ensure high availability and reliability of Genesys services
• Technical Leadership: Mentor development teams and junior architects, promoting best practices and architectural standards
• Documentation: Create detailed architecture diagrams, technical guides, deployment documents, and best practice frameworks
• Support & Troubleshooting: Serve as an escalation point for advanced support issues and drive rapid root cause resolution
• Continuous Innovation: Stay current on Genesys trends, emerging technologies, and contribute to roadmap enhancement recommendations

Required Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or a related field
• 7 9 years of hands-on experience with Genesys contact center solutions
• Deep expertise in Genesys Framework, SIP Server, Media Server, and platform components
• Strong scripting/programming knowledge in Java, C#, or Python
• Experience in building integrations with RESTful/SOAP APIs and enterprise middleware solutions
• Strong communication and collaboration skills; comfortable working with cross-functional teams
• Demonstrated ability to lead projects and meet tight deadlines under pressure

Preferred Qualifications:

• Genesys certification (e.g., Genesys Certified Professional)
• Familiarity with cloud deployments or hybrid contact center environments
• Background in voice, chat, IVR, omnichannel routing, or AI-powered customer engagement solutions

Key Skills:

Genesys Framework, SIP Server, Media Server, Contact Center Architecture, REST/SOAP APIs, Integration, Java/C#/Python, Performance Tuning, Technical Leadership, Omnichannel CX

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