UX Designer - Only W2

UX Designer Advanced

Pay Rate: $65/h on w2

Location: Wilmington, DE

Duration: 12 months Contract

Job Description

• 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end experiences
• 2+ year of experience or equivalent with designing AI enabled workflows and experiences
• Proven record in innovative design projects, including journey mapping, service blueprinting, and storyboarding
• Demonstrated expertise in creating direct and indirect experiences for diverse users
• Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.

Responsibilities:

• Create journey maps and service blueprints of end-to-end business processes to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation leveraging AI.
• Collaborate with cross-functional teams to identify user needs, preferences, and expectations and partner with engineering to build low code agent workflows and AI solutions.
• Support the security, compliance, and auditability of every AI enabled flow.
• Stay current with industry trends and incorporate knowledge into team insights.
• Facilitate workshops and co-creation sessions to gather information from customers to understand where improvements can be made along the customer journey.
• Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall.