Desktop Support Analyst

We are seeking a confident and customer-focused Desktop Support Analyst to join our IT team. This person will be the go-to expert for desktop support in a primarily Windows environment, but we would be thrilled to find someone with Mac OS experience-an area where our team could use a strong resource. In this hands-on role, you'll support daily operations through break/fix work, hardware refreshes, software troubleshooting, and conference room A/V systems. We need someone with excellent communication skills and a white-glove approach who can confidently support executives, especially in high-pressure situations such as boardroom meetings with A/V or connectivity issues.

Key Responsibilities:

• Provide onsite and remote support for Windows-based endpoints; Mac OS experience is a major plus


• Troubleshoot and resolve hardware, software, and peripheral issues


• Perform system refreshes and hardware upgrades


• Support and maintain A/V systems in conference rooms, including projectors, displays, and connectivity tools


• Deliver white-glove support for executive and VIP users, including urgent walk-in support during meetings


• Utilize SCCM and/or Intune to deploy software, updates, and patches (no engineering or build responsibilities)


• Take ownership of technical challenges involving showroom iPads, digital signage, and meeting room tech


• Document solutions, escalate unresolved issues, and proactively improve support processes

Required Skills:

• 3+ years of experience in desktop or IT support


• Strong knowledge of Windows OS; familiarity with Mac OS is highly desirable


• Previous use of SCCM and/or Intune for software deployment


• Experience supporting and troubleshooting A/V and conference room equipment


• Excellent interpersonal and communication skills; able to provide calm, confident support to executive-level stakeholders


• Resourceful, self-motivated, and willing to dive into unfamiliar technologies


• Detail-oriented with a problem-solving mindset

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future