Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Mainframe
Customer/1
C1
Billing
COBOL
Customer Service
Documentation
Order Management
Onboarding
Training
Technical Support
Service Level
Finance
Job Details
Mainframe Developer with COBOL, Customer/1, Billing Finance
REMOTE
- "Expert Knowledge: Provide specialized insights in customer service and service order management.
- Technical Support: Resolve customer issues and provide functional support.
- Documentation: Assist with project documentation and training materials.
- Liaison: Coordinate with support teams to ensure timely issue resolution.
- Mentoring: Train and mentor new associates during onboarding.
Knowledge Maintenance:
- Developing and maintaining an understanding of customer-specific business environments and service level agreements.
- Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts."
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.