Overview
On Site
55k - 60k
Full Time
Skills
IT Infrastructure
System Administration
Attention To Detail
Problem Solving
Conflict Resolution
Technical Support
MSP
SIP Trunking
Microsoft Windows
Active Directory
Computer Networking
VLAN
Routing
Dragon NaturallySpeaking
DNS
Firewall
Backup
Disaster Recovery
Communication
Customer Service
Mentorship
Tier 1
Cloud Computing
Customer Experience
Microsoft
Property Management
Yardi
MRI
Scripting
Workflow
Management
SLA
Tier 2
VoIP
Microsoft Office
Network
Hardware Installation
Virtual Private Network
Documentation
Process Improvement
Insurance
Training
SAP BASIS
Job Details
Job Description
A leading property management company based in Camden, NJ, is seeking an IT Support Engineer with VoIP experience to join our growing internal IT team. This role combines hands-on technical troubleshooting with systems maintenance and user support across multiple offices and managed properties. You'll ensure the company's IT infrastructure and communications systems operate efficiently to support day-to-day operations.
The ideal candidate will have solid Tier 1-2 IT support experience, strong familiarity with VoIP platforms, and a service-oriented mindset. You'll handle support tickets, perform VoIP system administration, and ensure reliable connectivity across on-site and remote staff. This is an excellent opportunity for a detail-oriented technician who enjoys problem-solving and working in a dynamic, customer-focused environment.
Required Skills & Experience
You will receive the following benefits:
Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.
A leading property management company based in Camden, NJ, is seeking an IT Support Engineer with VoIP experience to join our growing internal IT team. This role combines hands-on technical troubleshooting with systems maintenance and user support across multiple offices and managed properties. You'll ensure the company's IT infrastructure and communications systems operate efficiently to support day-to-day operations.
The ideal candidate will have solid Tier 1-2 IT support experience, strong familiarity with VoIP platforms, and a service-oriented mindset. You'll handle support tickets, perform VoIP system administration, and ensure reliable connectivity across on-site and remote staff. This is an excellent opportunity for a detail-oriented technician who enjoys problem-solving and working in a dynamic, customer-focused environment.
Required Skills & Experience
- 2+ years of IT support experience in a corporate, property management, or MSP environment
- Hands-on experience with VoIP systems (setup, configuration, call routing, SIP trunking, and troubleshooting)
- Solid understanding of Windows desktop/server environments, Active Directory, and Microsoft 365 administration
- Working knowledge of networking fundamentals (VLANs, routing, VPNs, DNS, and firewalls)
- Familiarity with backup and disaster recovery systems
- Proven ability to manage multiple priorities and maintain SLAs
- Excellent communication skills and a strong customer service mindset
- Previous experience supporting or mentoring Tier 1 technicians
- Exposure to cloud-hosted VoIP systems such as 3CX, RingCentral, or Microsoft Teams Phone
- Understanding of property management software (e.g., Yardi, AppFolio, MRI)
- Experience documenting recurring issues and contributing to process improvement
- Exposure to scripting or automation tools for workflow efficiency
- Ability to schedule and coordinate onsite service or vendor visits
- 40% Ticket Management & Escalation (queue monitoring, prioritization, SLA oversight)
- 30% Tier 2 Troubleshooting (systems, VoIP, Microsoft 365)
- 20% Network & Infrastructure Support (hardware setup, VPNs, connectivity)
- 10% Documentation & Process Improvement
You will receive the following benefits:
- Competitive salary based on experience
- 401(k) with employer match
- Health, dental, and vision insurance
- Generous PTO and paid holidays
- Paid training and certification opportunities
- Hybrid work flexibility (Camden office and remote work options)
- Bonus opportunities and employee referral program
Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.