Business Consultant

Job Title: Business Consultant

Job Type: W2/Fulltime with Infinite Computer Solution

Job Summary:

What does a great PS Services Consultant do?

The Client Consultant is responsible for assisting in complex product implementations, client consulting on and continued support of software and consulting services for the Fiserv product suite, with a focus on Risk Management and Compliance based software solutions.

The Client Consultant performs analysis of client s strategic goals and business requirements to provide the client with a detailed plan including system specifications for new product implementations, recommended standard methodologies for existing solutions and organizational/process changes.

The Client Consultant works with clients to establish system requirements and provides training and assistance in the testing of multiple configuration scenarios. Additional task includes SQL scripting, and testing of custom configurations. Work will be performed both remotely and at client sites as determined in the initial discovery process.

The Client Consultant will be responsible for managing projects to ensure proper execution. They will be responsible for coordinating with multiple business units within Fiserv and outside resources as the projects dictate.

As a Consultant, you can look forward to:

1. Prioritizing client business requirements

2. Coordinating with or serve as the project manager depending on the complexity of the project

3. Conducting interviews and analyzes projects to gain in-depth understanding of customer needs

4. Applying basic business knowledge and understanding of Fiserv systems to translate client s requirements and needs into detailed system specifications and process recommendations

5. Leading complex consulting engagements with clients

6. Providing data and analysis to identify workflow and business efficiencies, alternatives and gaps

7. Gathering, analyzing and documenting current practices, workflows and business needs

8. Configuring application parameters in several systems to meet client business requirements

9. Ensuring validation and testing of the solutions against business requirements

10. Developing and delivering client training

11. Providing written detailed project summary reports

12. Reviewing requirements from clients in relation to their business practices, and translate that information into system requirements, specifications and settings for software applications.

13. Identifying and managing relevant project related issues for the assigned Bank Solutions FCRM applications. Communicating progress and any potential problems to manager for awareness and/or resolution.

14. Developing and maintaining appropriate project artifacts, applying SDLC methodologies as appropriate.

15. Completing all administrative duties (i.e. Clarity time reporting, expense diaries, etc.) as dictated by department policies.

16. Maintaining the highest professional standards in all internal and client related activities

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Preferred Qualifications for Consideration:

Bachelor s degree or equivalent required

Certified Anti Money Laundering Specialist or Willingness to pursue Certification required

Proficiency with MS Office Suite

Proficiency in use of SQL

Proficiency in SQL Scripting

Ability to interpret SQL DB Structure and Tables

Proficient in SOAP Messaging

Knowledge of API / Web Services integration

Solid experience in analyzing and solving complex technical problems.

Previously facilitated collaborative work sessions within teams and across teams both internally and client facing.

Analytical skills to assess client business need, identify solutions, and manage requirements across multiple projects.

Strong self-motivation with excellent time management skills, effectively managing multiple project assignments simultaneously to meet deadlines

Excellent communication (written and verbal) and presentation skills to facilitate participation in requirements gathering and training sessions

Strong organizational and interpersonal skills with good follow-up skills and attention to detail.

Flexibility to work after hours/on-call/weekends as needed

Travel willingness to travel 20% as needed depending on client requests

Preferred Qualifications:

Customer service experience

Knowledge and experience using Fiserv software solutions is preferred

Knowledge of Fiserv s FCRM Financial Crimes Risk Management Software Suite of products

Ability to learn key aspects of various Fiserv software applications to consult with clients effectively

Financial industry experience is beneficial

BSA and AML industry related knowledge and experience

Knowledge of SDLC methodologies such as waterfall and/or RUP preferred

Knowledge of Clarity Project Management Software

Knowledge of financial services industry information systems preferred.

Exercise appropriate judgment/decision making skills to ensure client success.

Experience with and knowledge of Fiserv s Bank Solutions core banking systems (Premier, Signature, Precision, Cleartouch)

Experience with Fiserv s Business Analytics Software Solution