Overview
Remote
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - term contract
Skills
IVR
genesys
Job Details
Job Title: Genesys Cloud Developer
Work Location: Remote
Duration: Long term contract
Minimum years of experience: 8+ Years
Technical Skills:
- Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.
- Experience in working on Data action and Integration on Genesys Cloud
- Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.
- Having a good skill in developing bot flows and bot configurations in inbound channel.
- Experience in configuration of all Genesys pre-configuration tools under the admin tab.
- Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.
- Experience in working outbound dialer campaign.
- Understanding, representing, and working on call flow design in Visio application.
- The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.
Analytical skills:
- The candidate should have good knowledge on analyzing the IVR call flows and able to optimize to meet the business KPI's.
- The candidate should have good knowledge in understanding the contact center reports and agent statistics reports.
"Siriinfo Solutions Inc is Equal opportunity employer"
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