Overview
On Site
USD 85,000.00 - 95,000.00 per year
Full Time
Skills
Jersey
Collaboration
Optimization
Documentation
Knowledge Sharing
Technical Support
Microsoft Windows
Linux
Microsoft SQL Server
Salesforce.com
Physical Security
Problem Solving
Conflict Resolution
Management
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.
Responsibilities:
Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.
Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.
Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.
Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.
Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.
Collaborate with global teams to provide after-hours support for critical customer needs when required.
Contribute to system optimization by identifying recurring issues and implementing long-term solutions.
Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.
Deliver technical expertise to support ongoing projects and initiatives as needed.
Requirements
A minimum of 5-7 years of experience in technical support, with 10 years preferred.
Proficiency in managing and troubleshooting Windows and Linux systems.
Hands-on experience with Microsoft SQL Server and Salesforce platforms.
Familiarity with physical security systems and time and attendance systems is highly desirable.
Strong problem-solving skills and the ability to manage multiple tickets simultaneously.
Excellent communication skills to effectively interact with end users and internal teams.
Availability to provide after-hours support for critical customer needs.
Demonstrated ability to work in a global support environment and handle diverse technical challenges.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.
Responsibilities:
Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.
Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.
Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.
Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.
Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.
Collaborate with global teams to provide after-hours support for critical customer needs when required.
Contribute to system optimization by identifying recurring issues and implementing long-term solutions.
Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.
Deliver technical expertise to support ongoing projects and initiatives as needed.
Requirements
A minimum of 5-7 years of experience in technical support, with 10 years preferred.
Proficiency in managing and troubleshooting Windows and Linux systems.
Hands-on experience with Microsoft SQL Server and Salesforce platforms.
Familiarity with physical security systems and time and attendance systems is highly desirable.
Strong problem-solving skills and the ability to manage multiple tickets simultaneously.
Excellent communication skills to effectively interact with end users and internal teams.
Availability to provide after-hours support for critical customer needs.
Demonstrated ability to work in a global support environment and handle diverse technical challenges.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.