Salesforce Architect with Extensive (CTI) Computer Telephony Integration exp MUST

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

(CTI) Computer Telephony Integration
Salesforce

Job Details

Position : Salesforce Architect with Extensive (CTI) Computer Telephony Integration exp MUST

Location : Pontiac, MI 48341 - 2 3day onsite Hybrid

Duration : 12+ Months

Looking for a Salesforce Architect to work with the internal development team to create a custom-built connector for the Client s Cisco Unified Communications Manager (CUCM), Finesse, and Salesforce environments. Client is looking to replace an existing connector between their existing SalesForce.com platform and their existing CUCM and Cisco Unified Contact Center Enterprise which currently leverages a retail connector that allows their Cisco users to work fully within the Salesforce wrapper and links data between their Salesforce environment and these various Cisco components.

Required Skills:

  • Must have strong telephony and calling application experience, not just general Salesforce architecture skills
  • Open CTI capabilities
  • Lightning Web Components
  • Salesforce API knowledge
  • Extensive understanding of how Telephony systems work
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.