Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 36 week(s)
Skills
Help Desk
Job Details
Desktop Support IV
Primary Location: Madison, Wisconsin
Hybrid position
V-Soft Consulting is currently hiring for a Desktop Support IV for our premier client in Madison, Wisconsin.
Education and Experience »
Top Skills & Years of Experience - 10+ years of experience in the following:
Nice to have skills:
WHAT YOU’LL DO:
Job Responsibilities:
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call .
#LI-RG2
Primary Location: Madison, Wisconsin
Hybrid position
V-Soft Consulting is currently hiring for a Desktop Support IV for our premier client in Madison, Wisconsin.
Education and Experience »
Top Skills & Years of Experience - 10+ years of experience in the following:
- Excellent Customer Service and problem-solving skills required.
- Familiar with a variety of the concepts, practices, and procedures.
- Account management, device imaging and deployment, application deployment, and integration of agency configuration management for Help Desk staff to use daily.
Nice to have skills:
- Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks.
- A wide degree of creativity and latitude is expected.
WHAT YOU’LL DO:
Job Responsibilities:
- Customer service focused technical support, problem diagnosis, troubleshooting, resolution, security, and maintenance of end-user devices and other related technologies and systems in an enterprise networked environment.
- Enterprise Device Configuration Management, Automation, Administration, and Leadership
- Technology Help Desk Coordination and Documentation.
- Help create and modify technical help documents and FAQs for managed devices in coordination with requirements per System Engineers.
- Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution.
- Provide Help Desk staff with guidance on effective use of remote support tools for efficient end user support strategies and use remote tools to connect, diagnose, and resolve technical support issues as necessary.
- Administer asset management platform for the automated inventory and tracking of device assignment and licensing of software for managed computers.
- Act as Technical Service team’s liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents.
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call .
#LI-RG2
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