Support SFCC Lead

Role: Support SFCC Lead

Location: Santa Barbara, CA

Duration: Long Term

Requirements:
7 to 10 years of experience SFCC resource with good eCommerce & Retail knowledge
Desirable to have at least 5 years of hands-on experience in SFCC.
Should have hands-on experience working on SiteGenesis and/or SFRA-based storefront.
Deep knowledge on Demandware or equivalent JavaScript-based scripting languages.
Thorough knowledge of the Retail domain and various downstream and upstream systems catered.
Hands-on experience on third party integrations from SFCC
Should have deep knowledge on working with multi location/region-based architectural models
Recommended to have knowledge working in cartridge-based or otherwise integrations with package components like external Search, Ampliance (CMS), Payment Gateways, Loyalty platforms etc.
Good knowledge on headless implementation concepts in SFCC by exposing API s making use of OCAPI and SCAPI.
Should have a basic knowledge on etiquettes and processes to be followed from an L3 support level standpoint
Knowledge on observability tools like Datadog or NewRelic will have added advantage
Good knowledge on API concepts, technologies such as REST, JSON, XML, YAML, GraphQL, Swagger
Hands on working experience in managing and supporting peak sales cycles including good understanding of pre-requisites and actions required for sizing, scaling and performance tuning enterprise SFCC application as part of holiday readiness.
Test Driven Development experience with hands on experience using mocking frameworks
Experience with Data modelling
Good knowledge on agile methodology and scrum ceremonies
Concepts on branching/merge strategies, code repo frameworks like Git/Bitbucket, code reviews etc
Hands on experience in integrations with code quality tools.
Should be flexible to work with overlap with some part of offshore (IST) hours to hand off / transition work for the day to the offshore counterpart for L3.
Professional Skill Requirements:
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Excellent communication (written and oral) and interpersonal skills
Strong written and verbal communication skills with the ability to effectively communicate with business and technology partners, peers, and senior management
Strong interpersonal skills and the ability to work with multiple stakeholders to drive success.