Senior Lead Engineer, Microsoft Intune and End User Computing

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Senior Lead Engineer, Microsoft Intune and End User Computing

Northern Trust is seeking a Senior Engineer with proven experience with Microsoft Intune and end user computing. The Senior Engineer will be responsible for designing, implementing, and optimizing Microsoft Intune solutions. This partner will help manage our Corporate and End User computing infrastructures and Microsoft Intune platform. The role will include delivering engineering and project activities for managing and optimizing Northern Trust endpoints. Endpoints include Windows OS laptops and desktops, MAC devices, and virtual desktop infrastructure.

Responsibilities

Responsibilities will include engineering, security hardening, and management and automation of the infrastructure that supports end user computing endpoints. The candidate will have demonstrated experience with Windows and macOS, Intune, Autopilot, Enterprise Patching, Azure Active Directory, VDI and scripting.

• Design, implement, and manage Intune and Microsoft 365 endpoint solutions
• Create and manage Intune policies for application deployment, device compliance, and security configurations.
• Assess, architect, design, and implement end user computing management solutions with a variety of desktops, laptops, VDI, and mobile endpoints
• Develop Intune policies utilizing existing Active Directory group policies
• Support the deployment of device configurations for enrollment processes, troubleshooting implementation and connectivity issues, and be part of a team providing ongoing operational support
• Create standardized desktop and laptop configurations, including operating systems and software, and ensure the deployment feasibility of these configurations to new or existing hardware.
• Analyze, report, and act upon endpoint performance metrics and security alerts.
• Ensure that all endpoints are compliant with licensing, security patches, and company policies.
• Research and evaluate new endpoint technologies, tools, and solutions to improve efficiency and security.
• Function as a subject matter expert for endpoint management, providing escalated support and troubleshooting for complex endpoint issues.
• Develop standards and guidelines for the adoption of new technologies.
• Package approved licensed software for installation via Intune.
• Optimize configurations for better user experience. Configure and manage device enrollment, compliance policies, and conditional access policies.
• Develop and implement automation solutions using scripting such as PowerShell or other scripting languages.
• Provide Tier 3 support for systemic issues
• Collaborate with other engineers, project managers, and stakeholders to understand business requirements, propose solutions, and provide updates on project progress.
• Assist the Communications Team with preparing instructions for end users to understand upgrades, patches, and enrollment
• Provide support for the JAMF MAC OSX configuration profiles and standards.
• Validate compliance and configuration management impacts in UAT and promote to production.
• Recommend cross functional configurations between MDMs (e.g. Intune and JAMF ).
• Implement best practices for projects including operationalization and changes to current environment.
• Develop, implement, and own technology control standards for endpoints while focusing on improving user experience with endpoint technology
• Contribute to solutions and design documents to ensure innovation, security, and business requirements are met
• Collaborate with technology and business stakeholders, and vendor teams to develop solutions
• Participates in operational activities including monitoring, Information Security, Risk, and at time elevated incidents

Qualifications

• Bachelor's Degree Information Technology, Computer Science preferred or equivalent work experience
• 8+ years experience with Endpoint Management and End User Computing
• 4+ years experience using Microsoft Intune and the Intune suite
• 8+ years of experience in endpoint engineering in a global, large-scale enterprise
• Intune experience required. 3-5 years experience preferred.
• Proficiency in a scripting language such as PowerShell.
• Strong Interpersonal and communication skills, both written and verbal.
• Application certification and packaging. 1-3 years preferred.
• Experience with ITSM Tools for incident, change, and service request tracking.
• Experience with working multiple projects
• Working knowledge of Network concepts: TCP/IP, DNS, DHCP, VPN and troubleshooting connectivity.
• Strong troubleshooting, problem solving and creative thought-processing skills.
• Must be able to communicate effectively and cooperatively with end-users, IT staff, management and vendor support personnel.

Salary Range:
$95,600 - 162,400 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.