Production Support Analyst

Required Skills Strong experience in Jira, SharePoint, and other leading ALM tools.
Proficiency in installing and configuring Jira and SharePoint software.
Highly proficient in SharePoint and Jira plug ins and add-ons.
Experience with requirement analysis, design, development, testing, and implementation of future ALM software applications.
Strong analytical and problem-solving skills.
Strong verbal and written communication skills.
High motivation to learn new technologies and enhance existing systems.
Excellent problem-solving skills.
Ability to work independently while also functioning well in a team setting.
Preferred Skills Jira and SharePoint administration.
Responsibilities Have a deep understanding on SharePoint and Jira administration.
Manage and troubleshoot key ALM tools such as SharePoint and Jira.
Schedule and Power automate scripts and other plug ins for SharePoint.
Attends critical client calls regarding usability issues and approval errors.
Coordinate with the vendor support team and manage enhancement activities.
Attend bi-weekly meetings with DHS QA/Software management/HR/Building and Space Management teams.
Manage dashboard creation requests and other data visualization requests from project teams.
Monitor Jira workflow and make timeline adjustments as needed.
Make vital decisions and drive decision-making across the projects.
Document changes and other migration of publication assets through SharePoint lists and dynamic automated approval flows.