RTA Posted Job Description

Job Title - L&D Development Specialist III
Location - Fully Remote
Contract Duration - 12-months contract (Potential to extend)
Pay Range - $62/hr-$66/hr on W2. DOE

Description
Role Overview:
The Learning Program Operations Specialist will support People Development's external vendor partners, focusing on contract, billing, and invoicing processes, as well as reporting. The ideal candidate should be detail-oriented, results-driven, and able to think strategically. They must be adaptable, able to quickly establish credibility and trust with stakeholders across the organization and demonstrate excellent communication and planning skills. Additionally, they should be a team player, motivated, and maintain a positive attitude. This individual should be highly organized, productive, composed, and capable of performing effectively in high-pressure, time-sensitive situations, while also being flexible in response to changing requirements.

Key Responsibilities:

• Oversee daily billing operations for People Development learning vendor management programs.
• Collect, verify, and organize data using dashboards and Google Sheets to generate standard reports.
• Develop and document standard operating procedures to ensure process consistency.
• Identify opportunities to optimize and standardize global programs while balancing business needs for flexibility.
• Provide regular program reporting to deliver spend insights to program managers.
• Manage operational impacts of new or changing programs.
• Escalate and resolve risks and issues in collaboration with cross-functional partners and external vendors.
• Collaborate effectively with remote staff to drive global process consistency.
• Exercise independent judgment and discretion, utilizing company policies and practices to determine appropriate actions.
• Support program-related tasks, including executing SOWs, POs, and invoices, working closely with cross-functional partners to resolve discrepancies.
• Track and validate vendor purchase orders and invoices against budget, resolving discrepancies and addressing vendor POC invoice inquiries.
• Maintain and update the master vendor data database.

• Proven track record in delivering exceptional customer service, effective communication, and seamless cross-functional collaboration.
• Skilled in managing the contract-to-invoice process, including creating purchase orders and tracking invoices against budgets.
• Adept at data analysis, management, and reporting, with strong attention to detail and ability to extract insights from complex information.
• Thrives in fast-paced, dynamic environments, navigating ambiguity and uncertainty with ease.
• Experienced in project management, process execution, and continuous improvement, with a strong problem-solving mindset.
• Self-motivated and disciplined, with the ability to work independently and as part of a team, with minimal supervision.
• Excellent time management skills, with the capacity to multitask and prioritize tasks effectively.
• Proven ability to build trust and foster collaboration across various levels of the organization.
• Proficient in Google's suite of products (Docs, Sheets, Slides) and Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), as well as Tableau and internal tools.

• Data analysis acumen.
• Experience in Learning Program Operations.
• Experience managing an outsourced vendor relationship.
• 4+ years of experience in Learning or HR Operations.
• Bachelor s Degree.

• Vendor Management background.
• Data Analysis & Reporting / Attention to detail.
• Grasping working with internal tools.

• Procurement background.
• Tableau skills.