Overview
On Site
$25 - $28
Contract - W2
Skills
Help Desk
Communication
Educational Technology
Issue Tracking
Regulatory Compliance
Testing
Collaboration
Service Desk
Network
Documentation
LAN
Electrical Wiring
Management
Computer Hardware
Inventory
Microsoft Windows
Microsoft Office
Laptop
Tablet
Smartphones
Printers
Technical Support
Active Directory
BMC Remedy
LANDesk
Microsoft SCCM
CompTIA
A+
Job Details
Windows Support / Technical Support / Help Desk
Location: Atlanta / East Point
Type: Contract (Long-Term)
Overview
Our well-established client in the education sector is seeking a skilled Technical Support Analyst for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.
Key Responsibilities
Location: Atlanta / East Point
Type: Contract (Long-Term)
Overview
Our well-established client in the education sector is seeking a skilled Technical Support Analyst for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.
Key Responsibilities
- Provide hands-on technical support to end users, resolving hardware, software, network, and instructional technology issues
- Manage service requests using the internal ticketing system, ensuring compliance with SLAs for response and resolution times
- Communicate effectively with the service desk and technical support coordinators regarding incident status and planned IT initiatives (e.g., online testing)
- Assist with routine maintenance and on-site network-related repairs in coordination with the service desk
- Maintain accurate network documentation, including LAN wiring diagrams, closet equipment configurations, and drop identifications
- Set up and configure new hardware, workstations, and print stations, and ensure correct printer assignments
- Track and manage hardware inventory, including deployments, repairs, and end-of-year procedures
- Minimum of 5 years of IT support experience in an enterprise environment
- Strong knowledge of Windows 10/11 in a managed computing environment
- Hands-on experience with Office 365, desktops, laptops, tablets, smartphones, and common peripherals (printers, projectors, scanners, smart boards, etc.)
- Familiarity with IT support tools such as Active Directory, Remedy, LANDesk, or similar systems
- Imaging experience is required; SCCM knowledge is strongly preferred
- CompTIA A+ certification is required, or the candidate must be willing and able to obtain A+ certification within a specified timeframe after starting the role
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