IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client is looking for a Help Desk professional to provide Identity and Account Management (IAM) services for client staff and public users of client applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers.

• Supporting and managing computer devices (laptops and desktops)
• Handling and fulfilling software service request from customers
• Leveraging Security Tools and Identity and Account Management Tools for managing public user accounts
• Service Request Management, Web-based telephony system, device management and encryption.

• Excellent oral and written communication skills
• Excellent analytical / problem-solving skills
• Excellent customer service skills

Environment: Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.

NOTE: Candidate must be a CURRENT WI resident. NO RELOCATION IS ALLOWED. The selected candidate will be required to come into the office 1 day each week. The candidate will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during DWD standard working hours of 7:45 am 4:30 pm Central Time.

Location: Madison, WI (Hybrid, 1 day/week in office)

Contract: 1 year

• 1+ years - Experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies
• 6+ months - Experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships
• 6+ months - Experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues
• 2 years - Experience working with Microsoft Office Products (Word, Windows 10/11, Office 365, Excel, Outlook)

• Experience providing IT support in a professional setting
• Experience providing identity management administration
• Experience working with a web-based telephony system
• Experience verifying confidential account credentials
• Experience working with conference room technology
• Experience working with a web-based ACD system
• 3 years - Experience in Technical Writing and Documentation
• 2 years - Experience with HYENA

***Rate depends on experience

*** Local candidates preferred, not mandatory

*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position.

Please submit your resume by using the "URL" below