Tier 1-2 IT Support Analyst - M

Tier 1-2 IT Support Analyst, Centreville, VA

We are seeking a qualified Tier 1-2 IT Support Analyst professional with 1-3 years of Helpdesk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client's remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your "cool and calm" demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. You must be willing to commute to Centreville, VA in a hybrid schedule model.

Tier 1-2 IT Support Analyst Responsibilities:

- Support clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.

- Remote troubleshooting workstations, networks, and servers.

- Manage and support disaster recovery and business continuity solutions.

- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.

- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

- Maintain and documentation for hardware, applications, and SOPs.

- Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.

- Enjoy working in a team environment and communicate effectively.

Tier 1-2 IT Support Analyst Qualifications:

- Associates/Bachelor s Degree in IT or related field.

- 1-3 years of Remote Support experience.

- Knowledge of the full stack of Microsoft desktop and server applications.

- Need experience with Office 365, Active Directory, DNS, and DHCP.

- Experience with Mac devices.

- IT Certifications: Microsoft MCP or CompTIA A+.

- Knowledge of applications like AEC field such as AutoCAD and Revit.

- Technical Awareness: able to match resources to technical issues.

- Diagnosis skills of technical issues.

- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.

- Managed Services Provider (MSP) experience is a plus.

- Experience with ConnectWise is a plus.

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