Business / Functional Analyst

Title: Business / Functional Analyst
Location: Montreal 2 days per week on-site 37.5-hour work week
Duration: Until April 2026 with possibility of renewal

The candidate must have the following qualifications:
10+ years of experience as a functional and business analyst in an application project context
Requirements gathering and analysis
Business process mapping
Experience with system integration/implementation
Experience in setting up business rules
Ability to evaluate options that meet functional needs and identify inherent risks
Ability to propose solutions that fit the client's context and ecosystem
Ability to analyze and recommend multi-component, interconnected solutions while ensuring integration and coherence
Ability to engage and consider various stakeholders in activities (close collaboration with Architects, business lines, vendors, etc.).

Assets:
Experience in the transportation sector will be considered a strong asset
Experience with physical security management systems (e.g., Client, GIA)
In-depth knowledge of access control systems for highly secure environments is required (Physical Access)
Personality Traits:
Ability to challenge the status quo and propose innovative solutions
Open-mindedness and boldness in evaluating possibilities, with a creative and innovative approach
Not intimidated by complex, multi-project environments many simultaneous projects

Job Description:
We are seeking an experienced Business Solutions Specialist to join our project team dedicated to replacing the Security Elements Management System (SEMS). This key role will be the cornerstone of the functional aspect of various implemented solutions, acting as the primary point of contact between different project stakeholders. The functional analyst will ensure the coherence, compliance, and quality of the solutions while facilitating communication and collaboration among teams.
The SEMS solutions include: Identity and access rights management, security item allocation, card and vehicle management, AVOP permits and infraction management, training and appointment scheduling, partner portal management (including forms and workflows), and the management and orchestration of integrations within the ecosystem.

Responsibilities:
1. Functional Expertise in SEMS
Act as the functional expert in the Security Elements Management System, guiding stakeholders through requirements, rules, and processes
Translate functional requirements into clear specifications for solution providers and serve as the main functional point of contact
Contribute to the planning and execution of functional implementation activities

2. Compliance and Solution Integrity
Ensure consistent and optimal functional configuration of solutions by analyzing options and recommending best practices
Guarantee process and data compliance and integrity throughout the project lifecycle
Ensure adherence to functional requirements and user expectations (response times, UI, usability)
Ensure scalability and harmonization of configurations across different system components

3. Quality and Testing
Collaborate in defining the testing strategy and participate in organizing and executing functional, integrated, and acceptance testing
Prepare and validate data for various test phases
Develop test cases, coordinate test execution, and track issue resolution
Prioritize functional, integrated, and acceptance testing execution and bug resolution, including multi-solution issues

4. Data Migration
Participate in the data migration strategy and contribute to organizing and executing migration activities
Validate data integrity and compliance during different migration phases, including satellite systems
5. Go-Live and Support
Contribute to the go-live strategy and help organize and execute system changeover activities
Provide thorough and complete documentation
Ensure solution handover to operations and support teams, and provide post-deployment support for a defined period
6. Inter-Team Collaboration and Support
Participate in the design and validation of customer journeys, business processes, and training/change management activities
Collaborate with integration development teams by validating requirements, preparing data, and verifying results
Provide support to infrastructure, security, and other domain teams

Required Qualifications:
Skills:
Excellent understanding of the capabilities needed for SEMS
Strong knowledge and mastery of current SEMS systems and processes
Ability to evaluate options that meet functional needs and identify risks
Ability to propose solutions suitable for our context and ecosystem
In-depth knowledge of access control systems in highly secure environments is required
Ability to analyze and recommend interconnected multi-component solutions, ensuring integration and coherence
General Competencies:
Ability to proactively formulate proposals and advice to guide the organization in the evolution of its domain
Ability to involve and consider diverse stakeholders in activities
Excellent oral and written communication skills to explain complex concepts to varied audiences
Open-mindedness and boldness in evaluating possibilities with a creative and innovative approach
Ability to challenge the status quo and propose forward-thinking solutions