Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Contract - 12+ mo(s)
Skills
DESKTOP SUPPORT
IT SUPPORT
COMPUTER SUPPORT
DESKTOP TECHNICIAN
DESKSIDE SUPPORT
HELPDESK SUPPORT
TECHNICIAN
TROUBLESHOOT
INSTALL
DIAGNOSING
DELL
APPLE
IOS
WINDOWS
TICKET
SERVICENOW
SERVICE NOW
COMPTIA
COMP TIA
A+
A +
Job Details
NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking Deskside Services Technician to join our team Onsite based in Totowa, New Jersey.
Summary:
The Deskside Services Technician will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop equipment, printers, software applications and mobile devices to ensure optimal performance. Support will be performed in person (on-site users) or via telephone/remote control (off-site users).
Job Description:
Basic Qualifications:
Preferred Skills:
Work Environment:
About NTT DATA:
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this Onsite role is $22.00 - $26.00/hour USD. This range reflects the minimum and maximum target compensation for the position across all locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
We are currently seeking Deskside Services Technician to join our team Onsite based in Totowa, New Jersey.
Summary:
The Deskside Services Technician will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop equipment, printers, software applications and mobile devices to ensure optimal performance. Support will be performed in person (on-site users) or via telephone/remote control (off-site users).
Job Description:
- Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems.
- Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues.
- Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks.
- Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff.
- Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues and know when to escalate issues not resolved at this level to management.
- Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention.
- Ensure all tickets are resolved within documented service levels.
- Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem.
- Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs.
- Provide technology refresh support as needed.
Basic Qualifications:
- Minimum 3 years of experience in a deskside services role supporting end users, troubleshooting and resolving all aspects of computer hardware and software.
- Minimum 3 years of experience supporting Windows 10 and Microsoft Office Suite (Office 2016).
- Must be comfortable in a fast-paced, dynamic environment, and be able to handle multiple tasks simultaneously.
- Must be able to work independently and be self-motivated.
- Must demonstrate strong oral and written communication skills, excellent customer service skills, and be able to handle pressure.
- Ability to communicate orally with customers, vendors, management, and coworkers is crucial.
- Possess excellent presentation, verbal communication and written skills.
Preferred Skills:
- Dell hardware (laptop, desktop, tablet, 2-in-1) and Apple iPhone experience a plus.
- Experience supporting audio/video and video teleconferencing equipment a plus.
- CompTIA A+ Certification and/or Microsoft Certified Desktop Support Technician.
Work Environment:
- This job is performed indoors in an office setting.
- This position requires the ability to move, carry, push, pull and/or lift up to 45 pounds, as well as climb under/around desks for cable management.
About NTT DATA:
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this Onsite role is $22.00 - $26.00/hour USD. This range reflects the minimum and maximum target compensation for the position across all locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you d like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .
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