Helpdesk Analyst

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12+ month(s)

Skills

helpdesk

Job Details

IN-IDOH Helpdesk Analyst (785852)

Local candidates only

2 N. Meridian St. Indianapolis IN, 46204 | Hybrid | In person

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.

Investigate and resolve duplicate patient records and bad merges in the immunization registry.

Use data tools and matching algorithms to identify and correct data integrity issues.

Escalate complex data issues to technical teams or data stewards as needed.

Document all support interactions in the ticketing system and maintain accurate logs.

Provide guidance to users on best practices for data entry and record management.

Collaborate with IT and data quality teams to improve deduplication processes and system performance.

Collaborate with internal and external teams and assist on improving Data Quality metrics.

Assist in testing system updates and enhancements.

Generate reports on data quality trends and help develop training materials.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.