Overview
Remote
Depends on Experience
Full Time
Skills
SQL
ServiceNOw
Infopro
Job Details
Application Specialist I
Principal Responsibilities:
- Investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings.
- Schedules work to meet priorities and minimize business disruption.
- Maintains security and functionality through the application of temporary fixes and workarounds.
- Updates knowledge base to facilitate future resolution of common errors.
- Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.
- Processes after-hours data changes on production systems.
- Performs other job-related duties as assigned or apparent.
Qualifications:
- Experience with ITSM processes and toolsets.
- Experience with knowledge management methodologies and toolsets.
- Experience supporting enterprise level applications in a virtual support environment.
- Understanding of problem identification techniques.
Minimum Requirements:
- Experience supporting technology systems.
- Experience writing SQL queries to retrieve and manipulate data.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.