Lead Servicenow ITOM/ITAM

Overview

$DOE
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

ITIL
CAD
ServiceNow
discovery
ITOM
CSA
Event Management
ITAM
SAMPro
Service Mapping
IT Asset Management
Hardware Asset Management
Human Resources Service Delivery

Job Details

Title: ServiceNow- IT Operations Management - ITOM/ ServiceNow- IT Asset Management - ITAM - HAM Pro, SAM Pro

Location: Remote, USA ( EST Time Zones)

Duration: Long Term

Total experience : 10+ Years

JD: Minimum experience 8+ years of experience in ServiceNow Platform.

Must have an experience on ITOM: Proven experience with ServiceNow ITOM modules, particularly Discovery, Service Mapping, Event Management, and/or Cloud Provisioning and Governance

Key Responsibilities:

  • Design, implement, and maintain ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Cloud Provisioning and Governance).
  • Leverage ServiceNow ITOM best practices to improve operational efficiency and provide proactive support for IT infrastructure.
  • Conduct impact analysis and troubleshooting for ServiceNow ITOM components, ensuring smooth integration with other ServiceNow modules and third-party systems
  • Collaborate with cross-functional teams to define and deliver end-to-end ITOM solutions, focusing on incident, event, change, and problem management
  • Work on ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
  • Strong understanding of ITIL processes (Incident Management, Change Management, Problem Management, etc.) and their integration with ServiceNow ITOM
  • Experience in the configuration, customization, and administration of ServiceNow
  • Ability to perform troubleshooting and resolution of ITOM-related issues.
  • Ability to design and implement complex solutions within the ServiceNow platform.
  • Familiarity with ServiceNow orchestration and automation

Should be certified in any of the following.

CIS ITOM

CIS Discovery

CIS Service Mapping

CIS Event Management

CIS Cloud Provisioning and Governance

Must have certificates excluding the ones above are

CSA

CAD

Thanks & Regards,

Thiru. S

Executive Staffing,

Nam Info Pvt Ltd

+1

Email -

Website -

2525 US Highway 130, BLDG D, Suite 2

Cranbury, NJ 08512

USA | CANADA | INDIA

MBE Certified Company , E Verify Company

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