Access Management - Azure / CRM

5 years' Experience with Access Control Management (ACM), and applying ACM best practices in account provisioning, password resets, and other account management processes.

5 years' experience with Microsoft Active Directory account provisioning, including Azure (Entra) provisioning

5 years' Experience in troubleshooting Identity and Access Management issues for software.

5 years experience with documenting process or procedures.

Change management controls within a Customer Relationship Management (CRM) ticketing system like Cherwell, ServiceNow, or a Change Management Database (CMDB) system.

Cayosoft experience provisioning accounts

Salesforce user and profile management

Experience and knowledge in provisioning Microsoft O365 licensing

Top 3-4 skills required for the position:

Experience with Access Control Management (ACM), and applying ACM best practices in account provisioning, password resets, and other account management processes.

Experience with Microsoft Active Directory account provisioning.

Experience in troubleshooting Identity and Access Management issues for software.

Experience with documenting process or procedures.

Nice to have skills

Experience supporting access to Microsoft O365 suite of services.

Experience with Microsoft Active Directory account provisioning in a multi-domain or multi-directory environment.

Experience using PowerShell to provide account information.

Will this position have access to FTI (Federal Tax Information)? Yes

On Call hours required? Yes

Is this position Remote, Hybrid, or In Person? Remote

Detailed Job Description:

This Security Analyst position is part a dynamic and versatile team that concentrates on Access Control Management (ACM), and applying ACM best practices in account provisioning, password resets, and other account management processes in a multi-domain organization. The position will report to the BITS Section Manager or Supervisor overseeing the Access and Identity Management Support team (AIMS), this position will function as an Access and Identity Management Administrator for The Department of Health Services. The AIMS team is positioned within the Technical Operations and Support Section (TOSS) in the Bureau of Information Technology Services (BITS). The team is responsible for provisioning and de-provisioning account and data permissions for our agency s Customers and Partners needing access to various technology environments and associated data.

This position will work with team members, project staff, and other stakeholders to improve and integrate AIMS processes. This position will also assist in the development and updating of documentation.

Technologies include, but are not limited to, Active Directory, Entra (Azure) Active Directory, Dynamics 365, ticket tracking systems such as Cherwell, and use of general office tools such as Microsoft Word, Excel, and Outlook.

This position requires strong customer service skills, communication, organizational skills, and prioritization skills. A good candidate will have the ability to work with minimal supervision, switch between multiple tasks as needed, ability to work within a team and as an individual, and the ability to generate or update documentation.

Rotating 24x7 on call will be required.

Selected candidates must provide 3 references with 2 that have supervised the candidate.

Special qualifications & years of experience:

DHS requirements

Other Notes to Suppliers:

1. Selected candidate will need to meet technical specifications of networking:
2. Home Internet Service: Minimum 20 Mbit down and 5 Mbit up.
3. The network must be able to facilitate full audio/video conferencing capabilities (camera and headset).
4. The selected candidate will not be assigned specific workspace however, they may be required to report in person on a quarterly basis.
5. An in-person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or video interviews at any point during the process.
6. Please provide three (3) business references for the interview, 2 must be supervisory.
7. The selected candidate will be required to sign all onboarding documents as part of the onboarding process. Candidate will also be required to complete any security training as directed by the division, department, or agency.
8. The selected candidate will be required to complete a criminal background check and any fingerprinting as required by the position.
9. This position is budgeted for 2016 hours annually. Hours will be prorated the first year based on start date.
10. DHS does not sponsor work visas, either at the time of hire or at any later date
11. Suppliers must disclose any/all levels of sub-contracting and their respective supplier's name(s).
12. Selected candidate must provide copies of any/all certifications as part of the hiring process.