Overview
Skills
Job Details
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Position: Sr. Desktop Support Technician
Duration: 10- Months Approx.
Location: Richmond, VA
SHORT DESCRIPTION:
- Seeking a Senior Desktop Support Technician. The role is 100% onsite from day one. Initial interviews will be virtual or by phone, followed by a mandatory in-person interview before any offer is extended. Parking is not provided for contractors.
COMPLETE ROLE DESCRIPTION:
- Virginia Tax is seeking a highly skilled Sr. Desktop Support Technician who will be responsible for providing technical support, hardware and software troubleshooting, and customer service within the organization.
Responsibilities include:
- Troubleshooting and resolving issues related to desktop hardware, software, and networking.
- Installing, configuring, and maintaining Windows operating systems (Windows 10 or higher) and Microsoft Office (including Outlook and Microsoft 365).
- Supporting PC hardware, printers, peripherals, and LAN/WAN networks.
- Using remote support tools (e.g., SCCM, Remote Desktop, Dameware) to manage systems.
- Maintaining system documentation and asset management records.
- Collaborating with team members and end users to ensure system performance and usability.
- Providing exceptional customer service and end-user training when necessary.
- Demonstrating flexibility and willingness to learn new technologies and procedures.
REQUIRED SKILLS & QUALIFICATIONS:
Skill Required/Desired Years of Experience
- Strong knowledge of computer systems, hardware, and software, including drivers and BIOS required - 4 Years
- Excellent problem-solving, analytical, and team-working skills-Required - 4 Years
- Excellent communication and interpersonal skills required -4 Years
- Experience gathering customer feedback and improving training methods -required - 4 Years
- Running reports and analyzing common complaints/problems required - 4 Years
- Openness to learning new technologies required -4 Years
- Experience using software tools (SCCM, Remote Desktop, Dameware, etc.) Required -2+ Years
- SCCM/SMS software knowledge Required -2+ Years
Compensation
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
EEO Statement
Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.