Senior Representative Customer Accounts

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 18 Month(s)

Skills

Accounts Receivable
Attention To Detail
Cash Flow
Collaboration
Collections

Job Details

We are looking for Senior Representative Customer Accounts for our client in Irvine, CA
Job Title: Senior Representative Customer Accounts
Job Location: Irvine, CA
Job Type: Contract
Job Description:
Pay Range: $34.91hr - $38.91hr
  • The Collections Specialist is responsible for managing complex accounts to achieve corporate Daily Sales Outstanding (DSO) objectives.
  • This role involves reviewing collection queues, resolving invoice disputes, recommending credit extensions, and executing strategies to optimize operational cash flow.
Responsibilities:
  • Review the daily GetPaid Collection work queue and communicate with assigned customers to ensure timely collection of higher revenue/complex accounts.
  • Develop and execute collection strategies to achieve monthly and quarterly cash flow objectives.
  • Resolve disputed invoices in collaboration with internal teams.
  • Prepare documentation packets supporting customer credits for product pricing errors.
  • Review and release pending customer orders held due to credit concerns according to department guidelines.
  • Analyze customer credit ratings and history to recommend credit extensions and limits.
  • Identify and present accounts requiring third-party collection action to management.
  • Perform other incidental duties as assigned.
Education and Experience:
  • High school diploma or equivalent.
  • Minimum of 4 years of related experience in collections or accounts receivable.
Skills:
  • Proficiency in Microsoft Office Suite.
  • Experience with ERP software (e.g., JDE).
  • Excellent written and verbal communication, interpersonal, and relationship-building skills with a focus on negotiation and persuasion.
  • Ability to work in a fast-paced environment and demonstrate problem-solving and critical thinking skills.
  • Knowledge of company products, customers, policies, and procedures.
  • Ability to manage confidential information with discretion.
  • Strong attention to detail and professionalism in interactions across organizational levels.
  • Ability to work effectively in a team environment with minimal supervision.
  • Adherence to company rules, including pandemic protocols and environmental requirements.
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