Overview
Remote
Full Time
Skills
System Administration
Capacity Management
Scalability
Identity Management
Provisioning
Data Integrity
System Testing
Process Improvement
DevOps
Change Management
Technical Writing
Auditing
Sustainability
Salesforce.com Administration
Management
Data Security
Cyber Security
Environment Management
Configuration Management
Debugging
Performance Analysis
Regulatory Compliance
Conflict Resolution
Problem Solving
Analytical Skill
Communication
Collaboration
FOCUS
Customer Service
Security Clearance
Computer Science
Electronic Engineering
Information Systems
DICE
Salesforce.com
Law
Job Details
Salesforce Administrator
Location: Remote
The HigherEchelon Salesforce Practice is seeking a Salesforce Administrator to join our team. The ideal candidate will have hands-on experience managing and optimizing Salesforce environments, performing operational support, and ensuring the platform's reliability, performance, and security. This role plays a key part in maintaining environment availability and compliance by implementing emergency directives, executing POA&Ms, performing patching and upgrades, conducting capacity and access management, and supporting system stability across all environments.
Job Responsibilities:
Conduct routine Salesforce system administration tasks, including user management, security settings, data integrity, and system configurations to ensure the efficient and compliant operation of the Salesforce platform.
Provide operational support for Salesforce environments, including implementing emergency directives, POA&Ms (Plans of Action and Milestones), patches, upgrades, and configuration changes in accordance with security and compliance requirements.
Perform capacity analysis and proactively manage system performance to maintain optimal reliability, availability, and scalability of Salesforce environments.
Execute access management activities, ensuring user provisioning, role assignments, and permissions align with organizational policies and least-privilege principles.
Troubleshoot a wide variety of issues within the Salesforce platform, including user access, data integrity, and system performance. Implement corrective actions swiftly to resolve issues identified by users and stakeholders.
Analyze and interpret system test results and environment performance data to validate design, configuration, and development quality, recommending process improvements to enhance stability and reliability.
Collaborate with Salesforce developers, DevOps engineers, and technical leads to implement new features, integrations, and environment enhancements.
Monitor and maintain environmental health and compliance, ensuring adherence to customer policies, cybersecurity standards, and change management processes.
Maintain and review Salesforce system logs to track performance, identify potential issues, and ensure compliance with security and system policies.
Create and maintain detailed technical documentation of environment configurations, operational changes, and troubleshooting procedures to support audits, upgrades, and long-term sustainability.
Provide timely and effective support to Salesforce users, ensuring issues are resolved promptly and users are equipped with best-practice guidance.
Required Skills:
Proven experience in Salesforce administration, including managing users, profiles, permissions, and data security.
Hands-on experience providing operational support for Salesforce environments - including patching, upgrades, POA&M resolution, and emergency directive implementation.
Familiarity with federal compliance frameworks and cybersecurity directives related to Salesforce environment management.
Strong understanding of Salesforce best practices, configuration management, and debugging processes.
Proficiency in using system logs, monitoring tools, and performance analysis to ensure environment health and compliance.
Excellent problem-solving and analytical skills, with the ability to implement corrective actions under tight deadlines.
Strong communication and collaboration skills, with a focus on customer service and responsiveness.
Must be a certified Salesforce Administrator (ADM-201).
Must be able to obtain and maintain a Public Trust Clearance.
Required Education and Experience:
Bachelor's degree in computer science, electronics engineering, information systems, or a related technical discipline is required.
Three (3) years of relevant experience may be substituted for education.
Must have at least one (1) year of hands-on experience as a Salesforce Administrator, ideally within a Salesforce consulting or federal program environment.
Prior VA experience highly preferred.
#dice
#CJ
About HigherEchelon, Inc.
HigherEchelon, Inc. (HE) is a service-disabled veteran owned small business (SDVOSB) with offerings in Salesforce Implementation and Consulting. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.
HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.
By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.
EOE/Minorities/Females/Veterans/Disabled:
HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify.
Location: Remote
The HigherEchelon Salesforce Practice is seeking a Salesforce Administrator to join our team. The ideal candidate will have hands-on experience managing and optimizing Salesforce environments, performing operational support, and ensuring the platform's reliability, performance, and security. This role plays a key part in maintaining environment availability and compliance by implementing emergency directives, executing POA&Ms, performing patching and upgrades, conducting capacity and access management, and supporting system stability across all environments.
Job Responsibilities:
Conduct routine Salesforce system administration tasks, including user management, security settings, data integrity, and system configurations to ensure the efficient and compliant operation of the Salesforce platform.
Provide operational support for Salesforce environments, including implementing emergency directives, POA&Ms (Plans of Action and Milestones), patches, upgrades, and configuration changes in accordance with security and compliance requirements.
Perform capacity analysis and proactively manage system performance to maintain optimal reliability, availability, and scalability of Salesforce environments.
Execute access management activities, ensuring user provisioning, role assignments, and permissions align with organizational policies and least-privilege principles.
Troubleshoot a wide variety of issues within the Salesforce platform, including user access, data integrity, and system performance. Implement corrective actions swiftly to resolve issues identified by users and stakeholders.
Analyze and interpret system test results and environment performance data to validate design, configuration, and development quality, recommending process improvements to enhance stability and reliability.
Collaborate with Salesforce developers, DevOps engineers, and technical leads to implement new features, integrations, and environment enhancements.
Monitor and maintain environmental health and compliance, ensuring adherence to customer policies, cybersecurity standards, and change management processes.
Maintain and review Salesforce system logs to track performance, identify potential issues, and ensure compliance with security and system policies.
Create and maintain detailed technical documentation of environment configurations, operational changes, and troubleshooting procedures to support audits, upgrades, and long-term sustainability.
Provide timely and effective support to Salesforce users, ensuring issues are resolved promptly and users are equipped with best-practice guidance.
Required Skills:
Proven experience in Salesforce administration, including managing users, profiles, permissions, and data security.
Hands-on experience providing operational support for Salesforce environments - including patching, upgrades, POA&M resolution, and emergency directive implementation.
Familiarity with federal compliance frameworks and cybersecurity directives related to Salesforce environment management.
Strong understanding of Salesforce best practices, configuration management, and debugging processes.
Proficiency in using system logs, monitoring tools, and performance analysis to ensure environment health and compliance.
Excellent problem-solving and analytical skills, with the ability to implement corrective actions under tight deadlines.
Strong communication and collaboration skills, with a focus on customer service and responsiveness.
Must be a certified Salesforce Administrator (ADM-201).
Must be able to obtain and maintain a Public Trust Clearance.
Required Education and Experience:
Bachelor's degree in computer science, electronics engineering, information systems, or a related technical discipline is required.
Three (3) years of relevant experience may be substituted for education.
Must have at least one (1) year of hands-on experience as a Salesforce Administrator, ideally within a Salesforce consulting or federal program environment.
Prior VA experience highly preferred.
#dice
#CJ
About HigherEchelon, Inc.
HigherEchelon, Inc. (HE) is a service-disabled veteran owned small business (SDVOSB) with offerings in Salesforce Implementation and Consulting. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.
HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.
By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.
EOE/Minorities/Females/Veterans/Disabled:
HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.