IT Data Center Technician

Department Marketing Statement:

As WMATA's infrastructure continues to evolve at unprecedented speed, WMATA is seeking a skilled and motivated Data Center Technician to join our Digital Modernization team within Service Delivery and Operations. This role is critical to ensuring the reliability, security, and efficiency of our enterprise data centers, which support mission-critical transit operations across the region.

At WMATA, our data centers are undergoing strategic modernization to meet rising performance and sustainability standards. The selected candidate will play a hands-on role in:

• Monitoring and maintaining server hardware, environmental controls, and network infrastructure.
• Supporting lifecycle management, access control, and physical security of data center assets.
• Participating in disaster recovery exercises and infrastructure upgrades.
• Collaborating with cross-functional teams to ensure uptime, compliance, and operational excellence

Were looking for candidates who thrive in fast-paced environments, have a strong foundation in IT systems and hardware, and are eager to grow with a team that values innovation, safety, and service continuity.

Minimum Qualifications

Minimum Education

• High school diploma or GED.

Minimum Experience

• Three (3) years of progressively responsible experience in providing data center infrastructure engineering services, and specific hands-on technical support as a provider of data center services.
• Must include two (2) years of experience in large-scale, hybrid data centers.

Minimum Certification/Licensure

• N/A

Preferred Qualifications

• Certified Data Center Management Professional (CDCMP)
• Data Center Infrastructure Specialist (DCIS)
• Data Center Certified Associate (DCCA)

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Summary

The Information Technology Data Center Technician I position supports all aspects of Washington Metro Area Transit Authoritys data center facilities in a 24/7; 365-day hybrid enterprise environment. The Technician monitors and maintains an accurate data center asset inventory; installs and configures network equipment, and cabling and coordinates data center systems intake/decommissioning. This role ensures that data center physical inspections are completed; maintains the facilitys physical appearance; manages facility access control; and reports issues to the IT Data Center Engineer and management. The incumbent produces and maintains data center documentation, including Standard Operating Procedures, statements of work, and other documentation. The Technician provides input to the IT Data Center Engineer regarding efficiencies and cost savings for all data center installations; and ensures data center assets maintains a 99.99% uptime

Essential Functions

Principal Job Duties

• Install, remove, and address technical issues in hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
• Serves as the secondary point of contact for all technical groups, customers and vendors accessing or seeking access into the IT Data Centers
• Ensures data center assets are properly secured and managed in compliance with industry best practices
• Implements data center access policies and procedures, data center usage protocols and safety guidelines.
• Enforces standard data center operating procedures are being followed by all staff, visitors and vendors
• Monitors the day-to-day operations of the IT Data Centers, to include providing oversight of data center infrastructure assets, services and environment
• Monitors/inspects the data center access control system; audits data center access logs and interfaces with staff, visitors and vendors to monitor compliance with data center access standard operating procedures
• Ensures the upkeep and maintenance of data center facilities by performing specific tasks, which include but not limited to cleaning, organizing, inspecting, and testing safety apparatus, checking deadlines for replacing fire extinguishers, and other fire suppression equipment and environmental control devices, and checking security alarms
• Conducts asset burn-in, testing, and configuration
• Coordinates work performed in the data centers by data center customers, vendors and IT staff, including work performed after hours
• Ensures the overall quality of data center operations and services and compliance with all applicable Service Level Agreements (SLA)s
• Monitors installations and upgrades of systems housed in the data center
• Evaluates and recommends appropriate solutions to meet data center operational requirements
• Supports technical groups and vendors performing maintenance and troubleshooting ensures significant interruptions and downtime are avoided
• Gathers data center performance data and recommends performance improvements
• Works extremely well in a high-pressure team environment with a strong focus on rapid response and real time issue resolution
• Oversees and documents data center equipment intake and decommissioning processes
• Monitors scheduled maintenance uses discretion to eliminate possible errors that may lead to critical events or operational impacts
• Documents and maintains the data center environment to include topology diagrams, floor plans, architectural drawings, and develops related documents as needed
• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Oversees onsite work performed by contractors and is responsible for visiting current and future data centers as part of operations

Other Duties

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.