.NET Support Lead

  • Hartford, CT
  • Posted 1 day ago | Updated 1 day ago

Overview

Hybrid
Depends on Experience
Full Time
No Travel Required

Skills

C#
.NET
SQL Server 2022
WebForms
MVC
JavaScript
jQuery
onsite offshore support
Visual Studio 2022
debug applications
.NET Support Lead
APIs
integrate APIs
application programming interface
Troubleshoot
efficient code

Job Details

Job Description:
Support lead with expertise in C#, .NET (3.5, 4.8+, Core), SQL Server 2022, WebForms, MVC, JavaScript, and jQuery. The ideal candidate should have proven experience leading a onsite offshore support team that provides L2/L3 support to business critical applications.

Candidate will perform following activities
Manage L2/L3 services in onsite offshore model for legacy applications developed in using .NET Framework (3.5, 4.8+), .NET Core, and ASP.NET (WebForms, MVC) on AWS platform
Lead support team of fullstack developers and SQL developers.
Establish support processes which are adhering to ITIL guidelines
Manage client expectations. Setup right expectations through effective communication and reporting.
Provide L2/L3 support
Establish efficient Incident triaging, tracking mechanism to adhere to contractual SLA.
Support, develop and optimize SQL Server 2022 queries, stored procedures.
Work with Visual Studio 2022 to support, develop and debug applications.
Implement client-side scripting using JavaScript, jQuery, and AJAX.
Design and develop RESTful APIs and integrate third-party APIs.
Work in an Agile/Scrum environment to deliver enhancements
Troubleshoot, debug, and optimize application performance.
Write clean, maintainable, and efficient code following best practices.
Technical Skills Required:
Backend: C#, .NET 3.5, .NET 4.8+, .NET Core
Frontend: JavaScript, jQuery, HTML5, CSS3, Bootstrap
Database: SQL Server 2022 (Stored Procedures, Indexing, Optimization)
Frameworks: ASP.NET WebForms, MVC
IDE & Tools: Visual Studio 2022, Git/TFS, Azure DevOps
Web Services: RESTful APIs, Web API, WCF (optional)
Working knowledge of Atlassian Jira and ServiceNow
Hands-on knowledge of AWS services

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