Servicenow CSM Developer

Overview

On Site
$80,000 - $140,000
Full Time
No Travel Required

Skills

Servicenow CSM

Job Details

Key Responsibilities

  • Develop and enhance ServiceNow CSM applications including Case Management, Customer Portal, and Virtual Agent

  • Configure business rules, UI policies, flows, client scripts, and integrations related to CSM

  • Collaborate with product owners, business analysts, and stakeholders to gather requirements and translate them into technical solutions

  • Implement ServiceNow best practices for development, security, and performance

  • Develop integrations using REST/SOAP APIs and MID servers

  • Support upgrade planning, testing, and release activities

  • Troubleshoot and resolve CSM-related defects and performance issues

  • Document solutions, technical designs, and support procedures

Required Skills & Experience

  • 6+ years of experience with ServiceNow development

  • Hands-on experience with ServiceNow CSM module is mandatory for this role

  • Proficient in JavaScript, Glide APIs, Flow Designer, and Service Portal development

  • Experience with ServiceNow integrations using REST/SOAP APIs

  • Solid understanding of CSM data models, workflows, and SLAs

  • Familiarity with ITSM modules and ServiceNow platform architecture

  • Experience with Agile/Scrum delivery methodology

  • ServiceNow CSA certification required; CSM or CAD certification preferred

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