User Experience Researcher

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better . We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Benefits

Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)

Please note, most benefits are for regular, full time employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Main Objective:
The User Experience Researcher will be responsible for conducting user-centered research, synthesizing data, and working with cross-functional teams to improve our products and generate innovative design ideas.

Essential Duties and Responsibilities:
* Work with UX designers, product managers, developers, and business stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment.
* Design and conduct early stage design and product definition activities, including research, interviews, personas, workshops, and focus groups.
* Contribute to building the UX research process, from participant recruiting, screening, scheduling and writing usability test plans.
* Perform the role of validating design concepts and product ideas with customers and gathering actionable feedback on user needs and usability.
* Participate in collaborative sessions with UX designers to translate research results into personas, prototypes, usage scenarios, and workflows.
* Establish research strategies and conduct studies using a variety of qualitative and quantitative methods.
* Communicate research findings to assorted audiences through written reports and oral presentations.


Incidental Duties:
The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:
* Bachelor of Science degree in Human Computer Interaction Design, Human Interaction Design, other Design or equivalent job experience required
* Advanced degree(s) a plus
* 2+ years of relevant work experience, including knowledge of a wide range of UX research methods and techniques including multi-screen UX research required
* Experience with data- driven user research, user personas, observation and analysis, story mapping, wireframes, and task flows required
* Experience working in the medical industry a plus
* Experience working in an Agile environment a plus


Knowledge and Skill Requirements/Specialized Courses and/or Training:
* Strong command of quantitative, behavioral analysis and statistics.
* Knowledge of all aspects of user experience research with a particular strength in integrating user research into product designs and design practices.
* Knowledge of human factors, user-centered design processes, interaction design guidelines, methodologies, industry standards and trends, and usability testing methods.
* Excellent communication, presentation, interpersonal and analytical skills.
* The ability to manage ambiguity, work autonomously and multi-task in a fast paced environment.


Machine, Tools, and/or Equipment Skills:
* Strong knowledge of optimal workshop, usertesting.com, userzoom, axure, and invision.


Language and Communication Skills:
Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.





Arthrex Benefits
* Medical, Dental and Vision Insurance
* Company-Provided Life Insurance
* Voluntary Life Insurance
* Flexible Spending Account (FSA)
* Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
* Matching 401(k) Retirement Plan
* Annual Bonus
* Wellness Incentive Program
* Free Onsite Medical Clinics
* Free Onsite Lunch
* Tuition Reimbursement Program
* Trip of a Lifetime
* Paid Parental Leave
* Paid Time Off
* Volunteer PTO
* Employee Assistance Provider (EAP)



All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.