Desktop Support Technician

We are seeking a proactive and technically skilled Desktop Support Technician to provide hands-on support in a logistics or manufacturing environment. The ideal candidate will have experience troubleshooting a wide range of hardware and software issues, particularly in networked environments with RF devices, printers, and Windows-based systems.

Key Responsibilities:

• Provide Tier 2 and Tier 3 technical support for end users in a fast-paced logistics or manufacturing setting.
• Troubleshoot and configure RF devices and handheld terminals used in warehouse and production operations.
• Diagnose and resolve issues with Windows desktop and laptop devices, including configuration and imaging.
• Support and maintain various types of printers including multifunction, laser, fax, barcode label, dot matrix, and high-volume scanners.
• Utilize tools such as SCCM, PowerShell, and Active Directory to identify, diagnose, and remediate system issues.
• Manage and resolve service requests and incidents using a computerized ITSM ticketing system.
• Troubleshoot hardware, software, and networking issues on PCs, laptops, thin clients, and mobile devices.
• Provide support and training for Microsoft Office applications, including Office 365 and Outlook.
• Assist with system imaging and deployment of new hardware.
• Maintain accurate documentation of issues, solutions, and procedures.

Required Skills & Qualifications:

• 1-3 years of experience in desktop support, preferably in a logistics or manufacturing environment.
• Strong troubleshooting skills for RF devices and handheld terminals.
• Proficiency in configuring and supporting Windows devices (Windows 10 and 11).
• Experience with a wide range of printer technologies and scanner devices.
• Familiarity with Active Directory, SCCM, and PowerShell for system administration and automation.
• Solid understanding of hardware components and diagnostics.
• Experience with imaging tools and deployment processes.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks effectively.

Preferred Skills (Nice to Have):

• Experience with Windows 10 troubleshooting and support.
• Knowledge of hardware repair and replacement procedures.
• Familiarity with imaging and deployment tools.
• Exposure to network troubleshooting and basic infrastructure concepts.

Job Type & Location
This is a Contract to Hire position based out of Florence, KY.
Pay and Benefits
The pay range for this position is $27.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Florence,KY.
Application Deadline
This position is anticipated to close on Nov 15, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.