Overview
Skills
Job Details
Business Process Reengineering - OCI
prescreening questions must be completed by candidate and attached to submission.
Top Skills & Years of Experience:
1. Deep understanding of practical metrics and how to help business areas seamlessly integrate and monitor metrics
2. Understanding of Lean tools and expertise in PDCA (Plan Do Check Act), used for iterative problem-solving and process refinement.
3. Deep understanding of guiding business to document ROI.
4. Experience in crafting research plans, white papers and synthesizing research outcome reports.
5. Skills in crafting digestible summaries for executives and developing accompanying info graphics for wider communication
Clear and concise written and verbal communication is crucial to success and productivity in this role.
Research Analyst Position Description Office of Continuous Improvement (OCI)
Overview:
The State of Michigan is working to transform our processes and to improve citizen experience.
As a research analyst, you will join the Department of Technology, Management and Budgets, Office of Continuous Improvement (OCI), working on enhancing how we do business across all
of state government. You will collaborate closely with business stakeholders, technical staff, and LPI practitioners and be a voice for the citizens of Michigan. You will be involved in
conducting research, identifying best practices and determining how OCI can better support State agencies.
Job Description:
As a Research Analyst, you will be responsible for researching best practices that help define
and drive changes to improve the State's current continuous improvement efforts. The position
will serve as an expert on the development of ROI for continuous improvement efforts and for
identifying or developing tools to help with improvement efforts. You will conduct research,
work with cross-functional teams, and perform research studies independently. These
responsibilities also include delivering oral and written presentations, evaluating qualitative and
quantitative data, and helping the OCI team better understand what would make our methods
more intuitive and seamless.
Timeframe: 6 months with extension possible, 30-40 hours per week
Responsibilities:
1. Conduct best practice research across private and public sector for OCI Leadership
2. Organize and evaluate quantitative and qualitative research.
3. Work with cross-functional teams to identify and evaluate research topics and
approaches
4. Craft reports, presentations and other communication materials on the research
conducted.
5. Generating insights from data and recommend follow up actions.
6. Present and promote research findings to program owners and business stakeholders.
7. Develop customized approaches, plans, and workshops to help address Business Area
problems and issues.
8. Lead initiatives, coordinate with senior leadership, and align improvements with
broader business strategy and KPIs
9. Lead user workshops and facilitating sessions, both in-person and virtual.
Skills/Requirements:
Four more years of research experience.
Deep understanding of guiding business to document ROI.
Deep understanding of practical metrics and how to help business areas
seamlessly integrate and monitor metrics
Experience in crafting research plans, white papers and synthesizing research
outcome reports.
Skills in crafting digestible summaries for executives and developing
accompanying info graphics for wider communication.
Understanding of Lean tools and expertise in PDCA (Plan-Do-Check-Act), used for
iterative problem-solving and process refinement.
Experience in leading workshops to gather information, synthesize information
and developing metrics.
Generating insights from data and effectively sharing research results.
Communication & Stakeholder Engagement - Conveying findings simply and
persuasively in reports, dashboards, and presentations to diverse audiences-
from frontline workers to senior executives
Collaborating effectively with stakeholders and acting as a strategic partner in
decisions.
Certifications (Not required but good to have)
-Certified Analyst Professional
-Certified Financial Analyst
-Financial Risk Manager
Examples of Projects
-Explore and design SOP's using AI for supporting continuous improvement activities
-Explore tools for process mining for better data gathering and decision making.
-ROI of OCI HCD projects
-ROI of OCI LPI program
-ROI of OCI Customer Experience Strategy implementation
1. How many years of research experience do you have?
o Please describe your research experience.
2. Do you have experience facilitating workshops, meetings or events using
business process improvement (Lean) or human centered design
methodologies?
o If so, how many years of facilitation experience do you have?
o Please describe your role in business process improvement or human
centered design.
3. Are you certified or do you have any formal training in business process
improvement or human centered design methodologies, if so please describe?
4. How many years of experience do you possess in communications to include
providing written documentation based on information compiled from varied and
complex sources?
o Please describe your experience in developing and delivering effective
communications.