Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Skills
migration from Salesforce to Microsoft Dynamics 365 CRM Sales
custom AI/Copilot functionalities
Job Details
Looking for a Functional Lead Consultant to manage the migration from Salesforce to Microsoft Dynamics 365 CRM Sales, with a focus on implementing custom AI/Copilot functionalities within the telecom domain. This role emphasizes process re-engineering to optimize business operations rather than a simple as-is migration
Key Responsibilities:
- Lead the functional aspects of the Salesforce to D365 CRM Sales migration.
- Design and implement custom AI/Copilot functionalities.
- Re-engineer business processes to leverage the full capabilities of D365 CRM.
- Conduct fit-gap analysis to identify and implement alternate solutions within the Microsoft ecosystem to replace Salesforce custom-built functionalities.
- Collaborate with stakeholders to gather requirements and ensure alignment with business objectives.
- Provide functional expertise and guidance throughout the project lifecycle.
- Ensure the delivery of high-quality, scalable, and efficient solutions.
- Conduct training and support for end-users.
Candidates with extensive experience on D365 CRM CE and Salesforce are preferred.
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