Technical Services Support Specialist

Location
Overland Park, Kansas

Responsibilities

• Deployment, maintenance, and Tier 3 support for Tyler's Recreation Management platform.
• Work with Product and Development teams to integrate, validate and, deploy new technologies, tools and hardware solutions to enhance the Recreation Management applications
• Escalation for critical application and infrastructure issues to insure rapid resolution to our customers
• Work with the Cloud team to deploy and maintain infrastructure to support the Recreation Management Applications
• Maintain QA, UAT and Production environments for all customers
• Work with the Data team to troubleshoot and resolve complex database and configuration issues.

Qualifications

• System Administration & Scripting
  Strong experience with IIS (Internet Information Services), including:
  Configuring and deploying web applications
  Creating and managing IIS sites and application pools
  Understanding of application bindings and security settings
  Practical knowledge of PowerShell scripting for automation and system tasks
• Cloud & DevOps
  Hands-on experience with AWS Cloud Services, particularly:
  S3, Lambda, CloudFront, EC2, and CloudWatch
  Solid understanding of API architecture, including:
  REST principles
  Authentication methods (e.g., API keys, etc.)
  Consuming and testing APIs using tools like Postman
  Familiar with Kubernetes concepts and architecture (e.g., pods, services, deployments, config maps)
  Solid experience with .NET Framework / .NET Core and C#

Debugging & Monitoring

• Proficient in reading and interpreting application logs and debugging tools
• Ability to troubleshoot and resolve technical errors by understanding:
• Stack traces
• Dependency issues
• HTTP status codes
• Experience with monitoring tools such as New Relic, CloudWatch Logs, or similar platforms

Database Skills

• Strong knowledge of Microsoft SQL Server and AWS RDS
• Ability to write and modify SQL queries
• Familiarity with stored procedures and views

Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many .

Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .