Overview
On Site
Hybrid
USD 43,348.00 per year
Contract - W2
Skills
Preventive Maintenance
Project Management
Performance Management
Network Support
React.js
Tier 1
Evaluation
Management
End-user Computing
Microsoft Windows 7
Microsoft Operating Systems
Active Directory
LAN
Computer Hardware
Printers
Laptop
Mobile Devices
IBM AIX
Unix
Conflict Resolution
Problem Solving
Decision-making
Communication
Computer Science
Assembly
Job Details
CALL US NOW for immediate consideration! Click Apply on Web or Apply Now to view our recruiter s contact info and reach out today, we d love to speak with you!
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** We will NOT accept 3rd Party (C2C) Contractors **
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Position:Line Support Technician - Level I/II
Job Ref #:43943 - JIH5JP00003888
Duration:12+ Years (On-Going Contract)
Location:ONSITE - Russell Point, OH 43348
Pay Rate:$40.50 per hour (W2 ONLY)
**This role is 100% ONSITE, no remote work offered (LOCAL CANDIDATES ONLY) **
Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.
SHIFT: MON-FRI 5:30 am to 2 pm ET
Daily Tasks Performed
Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
Interaction with plant floor users and clients (in order to understand production line processes and customers)
Support projects such as technology upgrades\implementations of Tier 1 computer systems
Review, understand and react to various monitoring systems for Tier 1 computer systems
Provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation
Assist with upholding established policies and standards.
Assist with executing established processes/procedures
Develop understanding of changing technology landscapes, applicability for adoption within company.
REQUIRED EXPERIENCE/SKILLS:
Experience managing 2nd level support calls (Level 1) and 3rd level support calls (Level 2)
Experience supporting computer applications and end-user computing devices
Experience supporting Windows 7/10, Active Directory, and LAN/Networking
Experience using MS-Office, and problem ticketing applications
Strong experience troubleshooting hardware for printers, scan guns, desktop PCs/laptops, handheld devices
Experience executing processes on an AIX/UNIX environment
Experience with general IT processes and development methodologies
Solid analysis, proven problem solving and decision-making skills
Strong communication skills both verbal and written
EDUCATION: Completed post-secondary education in Computer Science or equivalent related experience
Preferred/Nice To Have's:
General functional knowledge of GALC = Global Assembly Line Control /ALC = Assembly Line Control systems
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
===
** We will NOT accept 3rd Party (C2C) Contractors **
===
Position:Line Support Technician - Level I/II
Job Ref #:43943 - JIH5JP00003888
Duration:12+ Years (On-Going Contract)
Location:ONSITE - Russell Point, OH 43348
Pay Rate:$40.50 per hour (W2 ONLY)
**This role is 100% ONSITE, no remote work offered (LOCAL CANDIDATES ONLY) **
Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.
SHIFT: MON-FRI 5:30 am to 2 pm ET
Daily Tasks Performed
Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
Interaction with plant floor users and clients (in order to understand production line processes and customers)
Support projects such as technology upgrades\implementations of Tier 1 computer systems
Review, understand and react to various monitoring systems for Tier 1 computer systems
Provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation
Assist with upholding established policies and standards.
Assist with executing established processes/procedures
Develop understanding of changing technology landscapes, applicability for adoption within company.
REQUIRED EXPERIENCE/SKILLS:
Experience managing 2nd level support calls (Level 1) and 3rd level support calls (Level 2)
Experience supporting computer applications and end-user computing devices
Experience supporting Windows 7/10, Active Directory, and LAN/Networking
Experience using MS-Office, and problem ticketing applications
Strong experience troubleshooting hardware for printers, scan guns, desktop PCs/laptops, handheld devices
Experience executing processes on an AIX/UNIX environment
Experience with general IT processes and development methodologies
Solid analysis, proven problem solving and decision-making skills
Strong communication skills both verbal and written
EDUCATION: Completed post-secondary education in Computer Science or equivalent related experience
Preferred/Nice To Have's:
General functional knowledge of GALC = Global Assembly Line Control /ALC = Assembly Line Control systems
==
==
Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.