Overview
On Site
Depends on Experience
Full Time
Skills
Autotask PSA
MSP
Service Desk
Windows 11
Windows 10
Microsoft Server
Mac OS
RMM
backups
security
Job Details
Job description
The ideal candidate will be a team player that works well with others, is detail oriented and has a service mindset. The priorities for this role will be assisting in developing standards that result in high levels of client and team member retention.
Responsibilities
- Monitor the status of open projects and tickets to help ensure that our clients requests are resolved in a professional and timely manner.
- Prepare agendas for internal team meetings and run meetings with our technical team
- Help ensure the right resources are appropriately assigned to support tickets and projects
- Work with our project engineering team and our network operations team to help ensure that our teams in sync and communicating at a high level
- Prioritize incidents and service requests according to defined processes to meet defined SLAs
- Ensure that team members are following standards for scheduling onsite visits to client locations to help ensure we have appropriate coverage for when clients call for technical support assistance.
- Monitor inventory and help ensure that inventory tracked accurately.
- Assist with monitoring of procurement
- Project scheduling coordination with our lead project engineer.
- Promote proactive and professional communication with our clients.
- Establish good relationships with all departments and colleagues
- Ensure company safety and security standards are met
Qualifications
- Ideally prior experience working in the MSP space (2 Years +) or in a Service Desk role
- General understanding of the technical solutions that are leveraged to help manage our client environments (RMM, backups, security, etc.)
- College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience
- Experience with desktop and server operating systems including Windows 11, Windows 10, Microsoft Server and Mac OS
- Autotask PSA Experience a plus
- Valid Driver License