Senior Deskside Support Specialist (Jacksonville, FL)

Senior Deskside Support Specialist - Jacksonville, FL
Direct-Hire (No sponsorship provided)
Onsite Position

We're seeking a Senior Deskside Support Specialist to provide advanced onsite IT support for employees across the organization. This role is highly customer-facing and combines technical expertise with strong communication skills. The position includes responsibility for resolving complex hardware and software issues, maintaining IT systems, mentoring junior team members, and delivering executive-level "white glove" service. Occasional evening or weekend work may be required to support critical deadlines or urgent situations.

Key Responsibilities

Advanced Technical Support (Approx. 45%)

• Serve as the primary escalation point for complicated or non-routine IT issues affecting desktops, laptops, and peripherals.
• Configure, deploy, and maintain hardware, software, and related technology.
• Research, troubleshoot, and resolve complex problems while documenting processes and resolutions.
• Create knowledge base materials and tip sheets for end-user education.
• Provide hands-on, high-touch support to senior leadership.
• Stay current on emerging technologies and recommend improvements.
• Partner with other IT teams to ensure smooth integration of systems and applications.

Customer Service & Executive Support (Approx. 40%)

• Deliver responsive, high-quality service to employees and leadership.
• Offer specialized, onsite and remote support to executives with a strong emphasis on confidentiality and professionalism.
• Ensure that service delivery meets or exceeds customer expectations.

Project & Hardware Management (Approx. 5%)

• Assist with the evaluation, selection, and rollout of new technology solutions.
• Coordinate deployment of replacement equipment.
• Organize IT resources and equipment for onsite meetings or events.

Mentorship & Training (Approx. 10%)

• Provide day-to-day guidance to junior team members, assisting in skill development.
• Deliver onboarding IT training and ensure new hires have the tools they need to be productive.

Additional responsibilities may be assigned as business needs evolve.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field OR 5+ years of progressively responsible IT support experience, including at least 2 years in a senior or lead role.
• Strong expertise in desktop and laptop hardware, operating systems, and software applications.
• Solid knowledge of networking fundamentals and IT infrastructure.
• Proven ability to troubleshoot and resolve advanced technical issues independently.
• Experience supporting Windows environments.
• Familiarity with IT service management (ITSM) practices and tools.
• Excellent written and verbal communication skills; able to explain technical information clearly.
• Strong organizational skills and ability to balance multiple priorities.
• Demonstrated customer service focus, with experience supporting executives or VIPs preferred.
• Capable of working independently and collaboratively with diverse teams.
• Must be able to work onsite at the corporate location.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

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