Production Support (Mainframe70% / Java 30%)

  • Phoenix, AZ
  • Posted 18 hours ago | Updated 18 hours ago

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Mainframe
COBOL
JCL
CICS
VSAM
DB2
Java
SQL
Unix Shell Scripting
Splunk
Log Analysis
Production Support
Incident Management
ServiceNow
Ticket Triage
Major Incident Management
EMIM Bridges
Root Cause Analysis
Problem Management
Change Management
Deployment Validation
Batch Monitoring
Job Scheduling
Autosys
Performance Monitoring
Debugging
SLA Management
SOP Creation
Knowledge Transfer
24x7 Support Model
Cross-Team Coordination
Communication Skills
Documentation Skills

Job Details

Job Title: Production Support Engineer (Mainframe 70% / Java 30%)
Location: Phoenix, AZ
Contract Type: C2C
Experience: 6–8 years

Overview:
Seeking an experienced Production Support Engineer with strong expertise in Mainframe systems and additional proficiency in Java-based support. The role involves monitoring, incident management, major incident handling, root cause analysis, and coordination with development teams in a 24/7 support environment.

Responsibilities:

  • Monitor ServiceNow queues for incoming incidents, ensure timely acknowledgment, triage, and resolution within defined SLAs.

  • Support L0 and L1 production issues, ensuring stability and availability of critical systems.

  • Participate in Major Incident Management (EMIM) bridges; drive restoration activities during production outages.

  • Perform detailed Root Cause Analysis (RCA) for major incidents and present findings to stakeholders.

  • Create and manage Problem Records for recurring issues; collaborate with development teams to drive permanent fixes.

  • Participate in deployment validation bridges and execute project health checks post-deployment.

  • Develop Standard Operating Procedures (SOPs) for known issues and coordinate handover to Mission Control teams.

  • Execute shift handover activities as part of a 24x7 rotational support model.

Required Skills:

  • Strong hands-on expertise with Mainframe technologies (70 percent focus).

  • Working knowledge of Java for secondary support (30 percent).

  • Experience with Splunk for log analysis and production monitoring.

  • Solid understanding of incident, problem, and change management processes.

  • Ability to work effectively during high-severity incidents and restoration efforts.

  • Excellent communication and documentation skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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