Applications Development Expert

Duties and Responsibilities:

• Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.

• Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution.

• Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.

• Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.

• Develops and implements, and trains others to develop in Microsoft Dynamics.

• Helps gather and document requirements from non-technical business users.

• Uses technical expertise to translate business requirements into effective system requirements and functional design documents.

• Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.

• Assists with any data migration tasks, to and from the Microsoft Dynamics CRM solution.

• Prototypes and demos recommended solutions for users.

• Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.

• Provides ongoing technical support and training for end-users.

• Performs regular quality assurance and testing to ensure the solution meets the needs of the end-user.

• Assists with the project planning, scheduling and deployment of the new CRM features.

Minimum Qualifications/Skill Sets:

• Education: Bachelor s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.

• 7 years of experience in IT industry

• 3 years of experience as a technical expert in an IT organization

• 3 years of experience developing in Microsoft Dynamics

• Proficiency in Microsoft Dynamics 365 CRM Development and customization

• Experience with Javascript, C#, .NET, and Web Services

• Knowledge of Dynamics 365 APIs and SDKs

• Understanding of Customer Relationship Management solutions

• Experience with SQL, database management and data migration techniques

• Strong communication skills and ability to work in a team environment

• Problem solving skills

Preferred Qualifications/Skill Sets:

• Master s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.

• Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)

• Strong understanding of CRM data modeling, workflows and user interface customization

• Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)

• Familiarity with Microsoft SharePoint

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***