Information Technology Support Technician (ONLY W2) - Local to Plano Texas

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Information Technology Support Technician
IT Support Technician
Desktop Support
MAC
iOS
Image Management
LogMeIn
Microsoft Windows
Mobile Devices
Operating Systems
Provisioning
Technical Support
Tanium
Jamf
iOS devices
Mobile Device provisioning
Computer Hardware

Job Details

Job Responsibilities

Advanced troubleshooting for client s employees: hardware break fixes, network print solutions (desktop/laptop, printer, mobile device, and network peripherals).

Providing technical support for local and remote users

Configuration and Deployment of Windows and iOS computers

Prepare, ship and receive computers and accessories.

Maintain stockroom inventory and ensure all assets are accounted for.

Assist with procurement of new hardware and the proper disposal of aged hardware.

Timely and consistent completion of assigned tickets and requests, ensuring accurate and complete information.

Assisting users with VPN connection troubleshooting and managing two factor authentication for new and existing employees.

Audio Visual (A/V) support (Google Meet - Logitech) and troubleshooting

Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).

Telephone support

Provide hands on assistance for other technology teams when needed

Ability to interact with executive leadership to resolve Level 3 critical issues

Experience

Laptop desktop support on both PC and MAC

5+ years of advanced IT technical support with Windows and iOS devices, operating systems, and office applications.

Tanium desktop and mobile device provisioning, Microsoft InTune, AutoPilot, Azure, and Jamf

Google Workspace and desktop applications

Image management, Desktop / Mobile Device provisioning

Exposure to Identity Management tools like Okta and Duo

VPN solutions

Working with hardware, shipping and e waste vendors

Working with local remote users at all levels

Providing support via remote access tools like LogMeIn

Organization skills a must

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.